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- Well, thanks, 
everybody, for joining us 
for this learning opportunity.

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It's my pleasure to introduce 
Katherine Schneider,

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who is a PhD, a retired 
clinical psychologist

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living Eau Claire with her 
seeing eye dog, Luna.

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Katherine passionately 
advocates for access

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to all the good 
things in life.

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She's authored a memoir, 
"To the Left of Inspiration:

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"Adventures in Living with 
Disabilities,"

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a children's book, 
"Your Treasure Hunt:

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"Disabilities and Finding 
Your Gold,"

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and a book for seniors,

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"Occupying Aging: Delights, 
Disabilities, and Daily Life."

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She also founded the American 
Library Association's

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Schneider Family Book Award

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for children's books 
with disability content

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and an award for superior 
journalism about disability

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issues through the Walter 
Cronkite School of Journalism

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at Arizona State University.

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Locally, she started the Access 
Eau Claire Fund through the Eau

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Claire Community Foundation to 
help nonprofit organizations

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work toward full inclusion of 
people with disabilities.

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I've gotten to know Kathy 
because of her impactful service

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on the Wisconsin Public Radio 
Association Board.

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And she is a compelling 
advocate for public radio

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in that context, as well 
as a good friend.

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We are thrilled to welcome 
Katherine Schneider to

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Wisconsin Public Radio and

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Wisconsin Public Television.

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Kathy.

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[applause]

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- It's an honor 
to be here today

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and to help make you 
more access-able.

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And part of that involves 
me sharing the world

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of what it's like to 
have a disability.

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And a little bit of that, as we 
go on you'll hear about how we

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make different accommodations 
to get the same job done

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but done slightly differently.

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So, when this presentation 
opportunity came up,

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I was 68 years old and I thought 
I would get through life

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without ever doing a PowerPoint.

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[laughter]

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But it turns out everybody 
else does PowerPoint.

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So, not to be outdone-- 
[laughter]

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I did the content 
of this PowerPoint

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and I outsourced the 
visuals to a friend of mine

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who used to teach PowerPoint, 
how to do it, in her classes.

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And what I figured out 
for the workaround,

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because I am not going to 
try to do my own flick

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and I can't walk and chew 
gum at the same time anyway,

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so I will not do 
my own flicking

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but what I will do is 
I will ring a bell

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and I will ask my slide flicker 
to go to slide number...

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[bell rings] 
one.

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So that's how we do PowerPoint.

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[bell rings] 
Two.

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Picture of the three 
books I wrote.

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Double advertising. 
[laughter]

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End of advertising. 
[laughter]

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[bell rings] 
Three.

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Let's start by doing a little 
bit of trivia questions

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to get your brains warmed up.

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[bell rings] 
Four.

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Name two US presidents with 
disabilities, and I know our

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studio audience is just 
writhing wanting to name them,

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but, instead, they are very 
quietly thinking the names.

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[bell rings]

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So, on slide 
five, we have people

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like FDR, Kennedy, 
Taft, Lincoln,

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and there's about 
12 US presidents

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that have had disabilities 
of one kind or another.

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[bell rings] 
Slide six.

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Braille was invented when?

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And when I give this 
question to students,

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I say full credit 
within a hundred years.

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[laughter]

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So get that idea in your 
mind and then we'll go to

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[bell rings] 
slide seven

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and realize that it was 
not until the 1820s.

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So only 200 years ago

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did blind people have a method 
of written communication.

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[bell rings] 
Number eight.

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Beethoven composed what 
symphony after he became deaf?

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Now, I could give you a clue 
and do a little whistling,

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but that was not my 
field of study so--

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[bell rings] Nine. 
We have the answer.

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The Ninth Symphony.

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[bell rings] 
Slide 10.

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The first deaf college 
president, where and when?

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[bell rings] 11. 
We have our answer.

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Gallaudet University, 1988.

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[bell rings]

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Question on slide 12. 
The Help America Vote Act

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guaranteed secret ballot to 
people with disabilities

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in federal elections 
in what year?

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I think you will be surprised.

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[bell rings] 13.

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Not until 2002.

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Before that, when I voted, 
I could take a friend

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into the booth with me to 
help me cast my ballot

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or I could take one republican 
official, one democrat official,

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one guide dog, and me 
all in the booth.

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[laughter]

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Now, this did not feel 
like a secret ballot,

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although I'm sure everybody 
was confidential about it.

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The first time I voted 
independently using what people

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called a handicap voting 
machine, which has a remote kind

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of a thing where you press big 
buttons and you wear earphones

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and it reads all the choices 
and you use a remote.

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The first time I 
voted all by myself

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I cried because 
to me that's part

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of what being an American is, 
is to have secret ballot.

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And I finally had achieved that.

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I think it was about 
2006 when that happened.

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So next time you vote, and I'm 
sure you think about it some,

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but I bet you may 
think about it more,

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in terms of this is recent 
access for many of us.

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[bell rings] 14.

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According to the census data,

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what percent of people 
have disabilities?

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And if you only remember one 
thing from this talk,

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I hope you remember...

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[bell rings] 15.

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...the answer to that, 
which is 19%.

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So, as you look 
around your world,

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whatever that is, 
whether that's journalism

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or whatever you're 
doing in life,

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think about one out of five, 
one out of five.

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One out of five stories

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have some kind of 
disability content.

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One out of five sources, on and 
on and on with one out of five.

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When you look around 
the good life,

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however that's 
defined for you.

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Is it open to the one 
out of five people

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who have disabilities 
in our world?

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Now, if you went through 
that quiz and said,

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"Ooh, I didn't know quite 
all of them," that's fine.

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That's actually good.

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Because that means I'm going 
to give you a little bit

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of information about a world 
that's parallel to your world

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and intersects your world 
in a lot of ways

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but that you may not have 
focused on in the past.

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So-- [bell rings] 16.

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The world of people with 
disabilities, we'll talk briefly

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about statistics, language, 
stereotypes, images, realities.

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[bell rings] 17.

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The statistics, 19%, we 
already hit that one.

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Half of people over 65 
will develop a disability.

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So I usually ask audiences 
how many of you plan or hope

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to get to be over 65? 
[laughter] Okay.

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So if that is you, 
it's no fair

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to look to your right 
and left and say,

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"Okay, well, you can have 
the disability piece."

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We don't know who's going to 
get the disability piece.

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But half of people over 65 
will get a disability.

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And that means 
something like

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one out of four families 
has a family member.

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So as you're 
thinking about,

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if you're in some 
kind of a business

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and you're thinking 
about market share,

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disability is a piece of that 
that you want to consider.

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[bell rings] 18. 
Language.

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What are you going 
to call us? Okay.

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Best thing to do is be accurate.

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For example, I am blind. 
That's a fact.

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It's not a dirty word. 
It's just plain a fact.

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I am not visually-challenged 
or differently-abled

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or some kind of a euphemism.

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I'm blind. That's it. 
Use accurate words.

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If you're giving care to 
somebody with dementia,

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you are a caregiver. 
You are not a caretaker.

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You take care of property. 
You give care to people.

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And language does matter

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because language kind 
of creates our reality.

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Many of you will have heard, 
"Oh, people first."

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You meet Kathy, say she 
is a person who is blind.

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Well, once you get these truisms 
down, then it turns around,

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things change so that some 
people with disabilities,

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especially people from 
the deaf community,

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are nowadays asking that 
it be disability first.

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So they are a Deaf person,

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and usually that's 
spelled with a capital D.

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So people first? 
Maybe.

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Disability first? 
Maybe.

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What's a poor 
human being to do?

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Poor human being, 
ask the person.

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If you want or need to refer to 
the disability piece, ask them.

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What do you want me to call it?

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Or what do you want it,

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how do you characterize 
your disability?

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And they may tell you 
something that you never

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would have thought of, 
but that's how they do it.

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No two people do the 
disability piece

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just like no two people do

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the Packer-backer piece 
the same way.

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[laughter] 
It depends.

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[bell rings] 19.

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Stereotypes about those 
of us with disabilities.

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Probably the biggest one is that

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people with disabilities 
are very different.

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00:12:03,666 --> 00:12:08,000
They don't care about the 
same things as other people.

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00:12:08,100 --> 00:12:12,600
No. We still want to 
love, work, play, pray,

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and enjoy the good 
things of life,

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whether we have a disability 
and may have to do some pieces

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of that differently, 
same things.

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00:12:24,566 --> 00:12:27,833
Another stereotype is that 
if you have one disability,

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you have many disabilities, so 
that people oftentimes shout

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when they're around me because, 
after all, they're cool,

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they've heard of Helen Keller, 
so deaf, blind go together.

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00:12:40,733 --> 00:12:42,500
Now, I would hasten to point out

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shouting at deaf people 
doesn't help either.

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00:12:44,400 --> 00:12:47,066
[laughter] Okay, so.

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Or many times people 
speak to somebody else,

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00:12:50,466 --> 00:12:51,733
if I'm with a sighted person,

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they look at the 
sighted person and say,

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"What does she want?"

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And it usually takes 
about three rounds

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of me answering the question

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00:13:01,566 --> 00:13:06,866
before the person realizes, 
yeah, actually, she can talk,

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she can understand 
the question,

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so I can be directing

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and not have to go 
through an intermediary.

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00:13:15,400 --> 00:13:20,633
And then there's the stereotypes 
that we're super people,

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we're inspirational, it's just 
amazing, kind of a stereotype.

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And you might say, "Well, geez, 
why don't you want that?

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00:13:28,733 --> 00:13:30,333
"Why don't you want 
to be on a pedestal?"

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Well, people don't go out 
to coffee or out for a beer

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00:13:33,300 --> 00:13:35,900
with somebody up on a pedestal.

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It's lonely up on a pedestal, 
and it's untrue.

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Most of us, whether we 
have disability or not,

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we're inspirational 
occasionally,

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and most of the time, 
not so much.

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00:13:48,366 --> 00:13:49,833
[laughter] 
For any of us.

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So... it's images.

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20.

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00:13:57,833 --> 00:14:04,833
There's an old access symbol 
and a new access symbol.

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00:14:04,933 --> 00:14:08,466
And very few people 
in the Midwest

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00:14:08,566 --> 00:14:11,000
are familiar with the 
new access symbol.

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00:14:11,100 --> 00:14:15,233
It seems to be more 
known on either coast.

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00:14:15,333 --> 00:14:20,266
But, as you think about it, 
think about if that was you

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00:14:20,366 --> 00:14:25,366
that was the wheelchair user, 
which one would you rather be?

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00:14:25,466 --> 00:14:27,766
And maybe next time 
you get a chance

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00:14:27,866 --> 00:14:36,066
and your local parking is, 
the signs are getting changed,

243
00:14:36,166 --> 00:14:38,800
maybe see about 
getting a new image

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00:14:38,900 --> 00:14:41,900
instead of the old 
stationary image

245
00:14:42,000 --> 00:14:47,000
where the person is not moving, 
not going anywhere.

246
00:14:49,766 --> 00:14:53,233
[bell rings] 21.

247
00:14:53,333 --> 00:14:56,833
Ways of viewing people 
with disabilities.

248
00:14:56,933 --> 00:15:01,566
There are kind of-- There's 
a very old way which views

249
00:15:01,666 --> 00:15:09,400
a disability as something 
morally wrong with a person.

250
00:15:09,500 --> 00:15:13,300
For example, back in Leviticus 
it says somebody with a blemish

251
00:15:13,400 --> 00:15:15,500
can't offer temple service.

252
00:15:15,600 --> 00:15:20,000
So we may think, "Oh, well, 
that's 3,000 years ago.

253
00:15:20,100 --> 00:15:22,066
"That is long gone,"

254
00:15:22,166 --> 00:15:27,000
that we would view 
disabilities as a bad person.

255
00:15:27,100 --> 00:15:33,100
But it's not really long gone, 
especially with some kinds

256
00:15:33,200 --> 00:15:41,400
of invisible disabilities 
like alcoholism, like AIDS.

257
00:15:43,800 --> 00:15:48,033
Morbid obesity is a disability 
that a lot of times

258
00:15:48,133 --> 00:15:50,833
people view as bad, as in,

259
00:15:50,933 --> 00:15:53,900
"Well, a person could 
do something about it 
if they wanted to."

260
00:15:54,000 --> 00:15:57,500
Not necessarily. 
It is a disability.

261
00:15:57,600 --> 00:16:03,200
So we got the old moral model, 
shame on you kind of stuff

262
00:16:03,300 --> 00:16:05,133
in the back of our minds.

263
00:16:05,233 --> 00:16:08,233
Then there's the medical model 
which says a disability is

264
00:16:08,333 --> 00:16:11,333
something that can be fixed, 
hopefully.

265
00:16:11,433 --> 00:16:12,666
So fix it.

266
00:16:12,766 --> 00:16:15,500
And/or if you can't fix it,

267
00:16:15,600 --> 00:16:18,800
accommodate to it.

268
00:16:18,900 --> 00:16:22,900
Get the person a talking 
computer or do what you need

269
00:16:23,000 --> 00:16:27,666
to do to ameliorate the 
effects of the disability.

270
00:16:27,766 --> 00:16:31,500
Then probably the newest model 
of disability is the minority

271
00:16:31,600 --> 00:16:36,100
group model that says it's 
a kind of diversity.

272
00:16:36,200 --> 00:16:37,800
Like any other kind 
of diversity,

273
00:16:37,900 --> 00:16:42,200
it is a piece of 
who that person is,

274
00:16:42,300 --> 00:16:48,133
and it's a piece 
that has both positives

275
00:16:48,233 --> 00:16:50,166
and negatives about it.

276
00:16:50,266 --> 00:16:56,166
And the person integrates it 
into their complete personhood

277
00:16:56,266 --> 00:16:58,566
in their own unique way.

278
00:17:00,100 --> 00:17:03,833
[bell rings] 22. 
Realities.

279
00:17:03,933 --> 00:17:05,633
Every individual is different.

280
00:17:05,733 --> 00:17:10,400
What I say, you may go 
up to somebody else

281
00:17:10,500 --> 00:17:13,400
who has a disability and say, 
"Well, I just learned that,"

282
00:17:13,500 --> 00:17:16,100
and they may say, "Oh, 
that's full of bull."

283
00:17:16,200 --> 00:17:18,266
[laughter] 
No, that's not how it is.

284
00:17:18,366 --> 00:17:23,000
Okay. Everybody does 
it different.

285
00:17:23,100 --> 00:17:26,466
Not all disabilities 
are visible.

286
00:17:26,566 --> 00:17:30,433
So when you see somebody whip 
into the handicap parking spot

287
00:17:30,533 --> 00:17:33,033
and jump out of the car, 
you don't necessarily get to

288
00:17:33,133 --> 00:17:36,766
give them a dirty look 
because you do not know.

289
00:17:36,866 --> 00:17:41,033
Maybe they are having cancer 
treatment, and they've got about

290
00:17:41,133 --> 00:17:46,733
the energy of a slug and they're 
just barely getting there.

291
00:17:46,833 --> 00:17:51,166
You don't know what somebody 
else's disability is.

292
00:17:51,266 --> 00:17:54,200
You don't know whether 
they have one.

293
00:17:54,300 --> 00:17:55,766
So if you look 
around your world

294
00:17:55,866 --> 00:17:58,000
and you don't see people 
with disabilities,

295
00:17:58,100 --> 00:17:59,900
don't assume 
they're not there.

296
00:18:00,000 --> 00:18:03,900
19% is around.

297
00:18:04,000 --> 00:18:07,833
And a new disability is 
obviously different

298
00:18:07,933 --> 00:18:10,133
than an old disability,

299
00:18:10,233 --> 00:18:12,633
which is why I wrote 
my occupying aging

300
00:18:12,733 --> 00:18:16,433
because I'm an old hand, I got 
a few tricks of the trade,

301
00:18:16,533 --> 00:18:19,933
and people with new disabilities

302
00:18:20,033 --> 00:18:24,166
need to know some of the 
tricks of the trade.

303
00:18:24,266 --> 00:18:29,500
[bell rings] Okay, 23. 
Some realities.

304
00:18:29,600 --> 00:18:33,766
I'm going to go through 
kind of an A through E

305
00:18:33,866 --> 00:18:39,233
of realities, of having, living 
every day with a disability.

306
00:18:39,333 --> 00:18:41,000
[bell rings] 24.

307
00:18:41,100 --> 00:18:45,000
Those of us with 
disabilities have to ask

308
00:18:45,100 --> 00:18:47,400
and advocate for what we need,

309
00:18:47,500 --> 00:18:55,033
which means ask repeatedly 
and train, describe,

310
00:18:55,133 --> 00:18:59,133
and keep after 
getting what we need

311
00:18:59,233 --> 00:19:03,566
because the only one who knows 
exactly what I need is me.

312
00:19:03,666 --> 00:19:05,500
So that's my job.

313
00:19:05,600 --> 00:19:10,866
Now, you can help by asking

314
00:19:10,966 --> 00:19:15,833
what you need to ask 
to meet my needs.

315
00:19:15,933 --> 00:19:19,800
"May I help?" is a good opener.

316
00:19:19,900 --> 00:19:24,766
It is not ever an insult to say 
to somebody, "May I help?"

317
00:19:24,866 --> 00:19:26,733
It's putting them in charge.

318
00:19:26,833 --> 00:19:29,466
They get to say, "Yes, please," 
or "No, thank you."

319
00:19:29,566 --> 00:19:33,600
Now, if they bite your head off, 
you get to come back to me

320
00:19:33,700 --> 00:19:35,500
and say, "They bit my head off." 
[laughter]

321
00:19:35,600 --> 00:19:37,966
"I did what you told 
and they bit my head off."

322
00:19:38,066 --> 00:19:39,933
Okay. They were 
having a bad day.

323
00:19:40,033 --> 00:19:42,000
[laughter]

324
00:19:42,100 --> 00:19:46,000
Now, that's no excuse 
for being rude,

325
00:19:46,100 --> 00:19:53,133
but that you do the right 
thing when you ask

326
00:19:53,233 --> 00:19:57,366
because, for example, 
if you just smile at me,

327
00:19:57,466 --> 00:19:58,766
unless you've 
had a lot of garlic,

328
00:19:58,866 --> 00:20:00,333
I don't know you're there.

329
00:20:00,433 --> 00:20:03,200
[laughter] So, saying, 
"May I help?"

330
00:20:03,300 --> 00:20:04,766
is a way of letting me know

331
00:20:04,866 --> 00:20:07,833
there is a human 
being around here.

332
00:20:09,933 --> 00:20:12,966
[bell rings] 25. 
Bubble.

333
00:20:13,066 --> 00:20:14,700
There's a bubble 
around those of us,

334
00:20:14,800 --> 00:20:17,933
especially with 
visible disabilities.

335
00:20:18,033 --> 00:20:20,133
People don't want 
to get too close.

336
00:20:20,233 --> 00:20:21,733
They don't want to 
do the wrong thing.

337
00:20:21,833 --> 00:20:23,466
They don't want to 
say the wrong thing.

338
00:20:23,566 --> 00:20:26,133
We might fall apart if 
they did the wrong thing.

339
00:20:26,233 --> 00:20:28,233
Not really, but 
that's the fear is,

340
00:20:28,333 --> 00:20:29,966
"Ooh, I don't want 
to mess this up,"

341
00:20:30,066 --> 00:20:32,500
so people stay away.

342
00:20:32,600 --> 00:20:35,833
For example, at church I don't 
get passed the collection plate.

343
00:20:35,933 --> 00:20:37,800
Now, you may say 
what's the problem?

344
00:20:37,900 --> 00:20:39,300
You don't have to give. 
But, no.

345
00:20:39,400 --> 00:20:43,833
[laughter] That's 
not a good thing.

346
00:20:43,933 --> 00:20:49,533
What you need to do 
is feel the fear of,

347
00:20:49,633 --> 00:20:52,333
"Ooh, I don't know 
how to do this,"

348
00:20:52,433 --> 00:20:58,633
but just go ahead 
and reach out and offer,

349
00:20:58,733 --> 00:21:00,433
for example, with the 
collection plate,

350
00:21:00,533 --> 00:21:03,100
saying "Here's the plate."

351
00:21:03,200 --> 00:21:05,666
Now, that's not rocket science. 
[laughter]

352
00:21:05,766 --> 00:21:07,800
But it's not done

353
00:21:07,900 --> 00:21:13,166
because it's not the 
normal thing to do.

354
00:21:13,266 --> 00:21:16,300
I am lucky to have a guide dog.

355
00:21:16,400 --> 00:21:18,233
I've had guide dogs 
for 44 years,

356
00:21:18,333 --> 00:21:21,700
and they are great 
bubble breakers

357
00:21:21,800 --> 00:21:25,033
because people want 
to pet the dog

358
00:21:25,133 --> 00:21:28,300
and maybe know that they 
should ask, which is good,

359
00:21:28,400 --> 00:21:30,933
because then that 
breaks down the bubble.

360
00:21:31,033 --> 00:21:34,500
[laughter] For those of 
you that didn't hear that,

361
00:21:34,600 --> 00:21:39,833
there was editorial comment from 
my dog, groaning and saying,

362
00:21:39,933 --> 00:21:42,633
"By all means, ask 
if you can pet." [laughter]

363
00:21:42,733 --> 00:21:45,200
And... the answer will 
probably be yes,

364
00:21:45,300 --> 00:21:47,466
unless we're in the middle 
of a street trying to do a

365
00:21:47,566 --> 00:21:49,700
street crossing or something at 
which point, please don't.

366
00:21:49,800 --> 00:21:52,866
But there's a bubble.

367
00:21:52,966 --> 00:21:56,966
You reach through, 
I reach through,

368
00:21:57,066 --> 00:21:59,933
and then there's good contact.

369
00:22:01,433 --> 00:22:07,766
[bell rings] 26. It costs 
more to have a disability.

370
00:22:07,866 --> 00:22:09,833
So, if you're going to 
sign up to be part

371
00:22:09,933 --> 00:22:12,500
of the great minority group, 
sign up to be rich.

372
00:22:12,600 --> 00:22:14,800
But it doesn't always 
work that way.

373
00:22:14,900 --> 00:22:21,666
It costs more time, 
energy, money.

374
00:22:21,766 --> 00:22:26,300
You have to plan more.

375
00:22:28,333 --> 00:22:30,666
For example, to get down here,

376
00:22:30,766 --> 00:22:33,666
I needed to come from 
Eau Claire to Madison,

377
00:22:33,766 --> 00:22:35,033
needed to plan a ride,

378
00:22:35,133 --> 00:22:39,533
needed to bring Mona's 
drinking bowl, etc., etc.

379
00:22:39,633 --> 00:22:43,700
It takes time, takes energy.

380
00:22:43,800 --> 00:22:46,266
Sometimes things with 
disabilities cost more,

381
00:22:46,366 --> 00:22:50,133
like when I got my first 
computer that talked.

382
00:22:50,233 --> 00:22:52,400
That was a thousand bucks 
for the program.

383
00:22:52,500 --> 00:22:55,500
Now, in many ways, 
that's better.

384
00:22:55,600 --> 00:22:59,533
For example, turn on iPhone, 
turn on voice-over,

385
00:22:59,633 --> 00:23:01,433
and it reads everything 
on the screen,

386
00:23:01,533 --> 00:23:02,900
and that's right 
out of the box.

387
00:23:03,000 --> 00:23:05,066
So, sometimes it 
doesn't cost more,

388
00:23:05,166 --> 00:23:07,000
but a lot of times it does.

389
00:23:07,100 --> 00:23:10,566
And sometimes people are 
not able to afford that

390
00:23:10,666 --> 00:23:15,000
because much of the cost 
is not paid for

391
00:23:15,100 --> 00:23:17,766
by the government for 
people with disabilities.

392
00:23:17,866 --> 00:23:20,200
So lots of people, for example, 
with hearing aids say,

393
00:23:20,300 --> 00:23:22,733
"No, not going to get one 
even though it might help.

394
00:23:22,833 --> 00:23:24,966
"Even though it might help, I'm 
not going to get one because,

395
00:23:25,066 --> 00:23:27,700
"number one, there's a huge 
learning curve,

396
00:23:27,800 --> 00:23:29,633
"number two, they're expensive,

397
00:23:29,733 --> 00:23:33,100
"number three, might not 
work and I can't afford it."

398
00:23:33,200 --> 00:23:40,233
So not everybody has 
every new gizmo

399
00:23:40,333 --> 00:23:45,866
that might help their disability 
because it does cost more.

400
00:23:45,966 --> 00:23:49,833
What you can do, 
there, again,

401
00:23:49,933 --> 00:23:54,133
the "May I help?" 
What's needed?

402
00:23:54,233 --> 00:23:56,833
Let's figure out 
how we can do it.

403
00:23:58,033 --> 00:24:04,300
[bell rings] I think we're 
up to 27. Discrimination.

404
00:24:04,400 --> 00:24:10,333
Now, discrimination 
can be little stuff,

405
00:24:10,433 --> 00:24:15,666
like word choice, saying, 
"Well, that's really lame."

406
00:24:15,766 --> 00:24:18,300
Or, "Well, you gotta be 
blind to not know that."

407
00:24:18,400 --> 00:24:21,066
Those kinds of word choices

408
00:24:21,166 --> 00:24:26,933
that could be stated 
differently and better.

409
00:24:27,033 --> 00:24:36,100
Or sometimes the discrimination 
is actual wrong-headed,

410
00:24:36,200 --> 00:24:38,800
illegal kinds of discrimination.

411
00:24:38,900 --> 00:24:42,000
For example, sometimes 
when I go into a place

412
00:24:42,100 --> 00:24:44,733
of public accommodation, 
they say no dogs.

413
00:24:44,833 --> 00:24:48,300
And then we go through, 
well, it is a service dog

414
00:24:48,400 --> 00:24:54,900
and legally any place of 
business is welcome to ask,

415
00:24:55,000 --> 00:24:58,666
it's legal to ask, "Is that a 
trained service dog?

416
00:24:58,766 --> 00:25:05,566
"And tell me some tasks that 
that dog can perform for you."

417
00:25:05,666 --> 00:25:07,433
You don't get to 
say to somebody,

418
00:25:07,533 --> 00:25:09,100
"What's wrong with you?"

419
00:25:09,200 --> 00:25:11,766
Number one, it's kind of a 
rude way of putting it,

420
00:25:11,866 --> 00:25:13,166
and, number two, 
that's not legal.

421
00:25:13,266 --> 00:25:15,900
But you can say, 
"Tell me some tasks

422
00:25:16,000 --> 00:25:19,000
that trained service 
animal performs for you."

423
00:25:19,100 --> 00:25:20,666
That is legal.

424
00:25:20,766 --> 00:25:23,000
It's not legal to say,

425
00:25:23,100 --> 00:25:27,733
"Get out of here," 
with a service animal.

426
00:25:27,833 --> 00:25:34,166
What you can do is 
using universal design

427
00:25:34,266 --> 00:25:37,700
in the things that you create.

428
00:25:37,800 --> 00:25:43,666
For example, next time you're 
out there Facebooking a picture

429
00:25:43,766 --> 00:25:50,900
of a great sunset, instead of 
saying, "Wow, look at this!"

430
00:25:51,000 --> 00:25:55,466
please write, "Wow, 
look at this sunset."

431
00:25:55,566 --> 00:25:58,300
You don't have to go into a 
big complex description of it,

432
00:25:58,400 --> 00:26:01,600
and, no, I can't 
see the sunset,

433
00:26:01,700 --> 00:26:03,600
but if I am your 
Facebook friend,

434
00:26:03,700 --> 00:26:05,100
I would at least like to know

435
00:26:05,200 --> 00:26:08,800
that it's a sunset we're 
going "wow" about.

436
00:26:08,900 --> 00:26:10,333
[laughter]

437
00:26:10,433 --> 00:26:14,400
Accessible web design, I could 
say a whole lot about it,

438
00:26:14,500 --> 00:26:18,700
but the thing that I 
want to emphasize

439
00:26:18,800 --> 00:26:23,200
is putting appropriate 
alt text tags on buttons

440
00:26:23,300 --> 00:26:25,966
so that when my screen-reader 
reads a button,

441
00:26:26,066 --> 00:26:28,966
it doesn't just say 
button, button, button.

442
00:26:29,066 --> 00:26:31,300
[laughter] It needs to 
say choice one,

443
00:26:31,400 --> 00:26:32,866
choice two, or choice three,

444
00:26:32,966 --> 00:26:36,966
or something 
to accurately label that.

445
00:26:38,933 --> 00:26:43,333
[bell rings] 28. 
It's every day.

446
00:26:43,433 --> 00:26:46,333
I don't wake up saying, 
"Oh, I'm blind."

447
00:26:46,433 --> 00:26:49,800
But it's there. 
It's every day.

448
00:26:49,900 --> 00:26:52,933
Most the time, don't 
think about it.

449
00:26:53,033 --> 00:26:56,233
But when I'm in a new 
environment, you bet.

450
00:26:56,333 --> 00:27:00,200
It becomes a bigger factor.

451
00:27:00,300 --> 00:27:04,500
What you can do about the 
every-day-ness of your

452
00:27:04,600 --> 00:27:08,700
friends' and neighbors' 
disabilities? You can listen.

453
00:27:08,800 --> 00:27:12,333
Sometimes it's listening 
to them tell stories about

454
00:27:12,433 --> 00:27:15,800
something that happened 
because of their disability.

455
00:27:15,900 --> 00:27:20,266
You don't have to have an 
answer, but listening.

456
00:27:20,366 --> 00:27:23,966
Walk beside. Enjoy.

457
00:27:24,066 --> 00:27:27,466
Later we're going to get to 
some of the fun stories

458
00:27:27,566 --> 00:27:32,166
because there are good things 
about having a disability.

459
00:27:32,266 --> 00:27:34,833
It's a different perspective.

460
00:27:34,933 --> 00:27:39,566
And learn from that 
person with a disability

461
00:27:39,666 --> 00:27:41,700
because their world 
is different,

462
00:27:41,800 --> 00:27:45,333
and it's fun to learn about 
other people's worlds.

463
00:27:46,300 --> 00:27:49,833
[bell rings] So, 29.

464
00:27:49,933 --> 00:27:54,100
I'd like to talk about 
some basic etiquette

465
00:27:54,200 --> 00:27:59,366
kind of tips for interacting, 
some of which

466
00:27:59,466 --> 00:28:03,966
you've already figured out, 
talked to the person.

467
00:28:04,066 --> 00:28:07,033
If you have trouble 
understanding them,

468
00:28:07,133 --> 00:28:11,233
ask them to repeat themselves 
however many times it takes,

469
00:28:11,333 --> 00:28:13,466
rather than just saying, 
"Oh, yes, dear,"

470
00:28:13,566 --> 00:28:17,966
when you have not a clue what 
they've just said to you.

471
00:28:18,066 --> 00:28:20,166
Using your words.

472
00:28:20,266 --> 00:28:23,200
Okay to use words 
like deaf or blind.

473
00:28:23,300 --> 00:28:27,633
Avoid the words 
wheelchair-bound, caretaker.

474
00:28:27,733 --> 00:28:36,600
They're not accurate. 
They're not appropriate.

475
00:28:36,700 --> 00:28:38,666
More tips.

476
00:28:41,700 --> 00:28:46,633
When you meet a blind person, 
greeting,

477
00:28:46,733 --> 00:28:49,533
tell them who you are.

478
00:28:49,633 --> 00:28:52,866
My least favorite is 
people who come up

479
00:28:52,966 --> 00:28:54,633
and say, "Oh, I 
know who you are."

480
00:28:54,733 --> 00:28:57,800
Well, great. I don't 
know who you are.

481
00:28:57,900 --> 00:29:02,666
Or, "Do you know who I am?"

482
00:29:02,766 --> 00:29:05,566
Which, now that I'm old and 
cranky, I tend to answer,

483
00:29:05,666 --> 00:29:07,066
"No, I'm sorry I don't.

484
00:29:07,166 --> 00:29:09,966
"I'll have to 
find somebody else who does."

485
00:29:10,066 --> 00:29:13,466
[laughter] So, tell 
them who you are.

486
00:29:13,566 --> 00:29:17,566
Say "bye" when you leave a 
discussion with a blind person

487
00:29:17,666 --> 00:29:21,266
because if you're on carpet, 
you may have walked off

488
00:29:21,366 --> 00:29:24,566
and they have not heard you 
leave, so they're having

489
00:29:24,666 --> 00:29:27,433
a great conversation 
and you're not there.

490
00:29:27,533 --> 00:29:31,533
If you want to pet a 
service animal, ask.

491
00:29:33,733 --> 00:29:38,600
Everybody's got their own rules 
for how that works for them.

492
00:29:40,866 --> 00:29:42,900
So, good stuff.

493
00:29:43,000 --> 00:29:45,666
You've heard about some 
of the frustrations--

494
00:29:45,766 --> 00:29:48,366
[bell rings] 
The A through E kind of stuff,

495
00:29:48,466 --> 00:29:53,033
but there are 
the pearls. 31.

496
00:29:55,900 --> 00:29:59,866
Takes time to find the pearls,

497
00:29:59,966 --> 00:30:05,566
and you can't give 
them to somebody else.

498
00:30:05,666 --> 00:30:09,600
If you remember your biology, 
an oyster,

499
00:30:09,700 --> 00:30:12,800
first there's an 
irritant in the oyster,

500
00:30:12,900 --> 00:30:16,433
like a piece of sand or 
something grating on it,

501
00:30:16,533 --> 00:30:19,100
and then there's 
enough calcium carbonate

502
00:30:19,200 --> 00:30:20,866
or oyster spit, 
whatever you call it,

503
00:30:20,966 --> 00:30:24,166
and it boils down to 
sometimes there's a pearl.

504
00:30:24,266 --> 00:30:29,133
So some of the pearls that I 
would like to mention.

505
00:30:30,266 --> 00:30:32,200
[bell rings] 32.

506
00:30:32,300 --> 00:30:38,533
Joy in accomplishment, 
like this PowerPoint.

507
00:30:38,633 --> 00:30:44,566
It took at least two 
people to make it,

508
00:30:44,666 --> 00:30:49,633
but I'm pretty proud of it. 
It's done.

509
00:30:49,733 --> 00:30:51,500
I can take that off 
my bucket list.

510
00:30:51,600 --> 00:30:55,233
[laughter] What you can do?

511
00:30:55,333 --> 00:30:58,066
Celebrate the accomplishment 
with a person.

512
00:30:58,166 --> 00:31:02,133
Please don't overpraise.

513
00:31:02,233 --> 00:31:05,300
Don't condescend when somebody

514
00:31:05,400 --> 00:31:07,800
with a disability 
has done something.

515
00:31:07,900 --> 00:31:13,900
You can always comment on the 
effort, even if the actual

516
00:31:14,000 --> 00:31:18,300
production isn't something 
that you can celebrate.

517
00:31:18,400 --> 00:31:21,400
Celebrate the effort. 
A lot of effort went into that.

518
00:31:21,500 --> 00:31:23,066
I can tell.

519
00:31:25,333 --> 00:31:27,700
[bell rings] 33.

520
00:31:27,800 --> 00:31:33,366
The funny stuff that goes 
along with the interactions

521
00:31:33,466 --> 00:31:37,733
between all of us 
with each other.

522
00:31:37,833 --> 00:31:39,933
And I am not 
setting myself up

523
00:31:40,033 --> 00:31:42,800
as always being 
the innocent one,

524
00:31:42,900 --> 00:31:45,500
because I can be just as 
awkward and fumbling

525
00:31:45,600 --> 00:31:52,433
with somebody else's disability 
as they can be with mine.

526
00:31:52,533 --> 00:31:56,866
But things are worth 
laughing about.

527
00:31:56,966 --> 00:32:01,633
For example, when I 
travel on airplanes,

528
00:32:01,733 --> 00:32:05,800
because my dog has metal 
in her harness,

529
00:32:05,900 --> 00:32:09,300
both she and I have 
to be hand-searched,

530
00:32:09,400 --> 00:32:11,566
wand-searched, enhanced search,

531
00:32:11,666 --> 00:32:14,466
which means they grope your 
crotch and your butt crack.

532
00:32:14,566 --> 00:32:18,433
Then, as of 2012, I 
have to wipe my hands

533
00:32:18,533 --> 00:32:21,100
on a rag and then they 
put it in a machine

534
00:32:21,200 --> 00:32:25,566
because what TSA has 
determined is a good way

535
00:32:25,666 --> 00:32:27,766
for sabotage would 
be for somebody

536
00:32:27,866 --> 00:32:31,266
to fill their service 
animal with explosives

537
00:32:31,366 --> 00:32:33,066
and blow everybody 
to kingdom come.

538
00:32:33,166 --> 00:32:36,833
Now, the fact that 
that has not happened,

539
00:32:36,933 --> 00:32:40,533
you can say, okay, here's 
a good one for TSA

540
00:32:40,633 --> 00:32:42,633
and I am very glad 
it's never happened,

541
00:32:42,733 --> 00:32:45,200
or you can say, well, 
maybe they're

542
00:32:45,300 --> 00:32:46,900
barking up the 
wrong tree.

543
00:32:47,000 --> 00:32:49,766
But, anyway, the people 
that do the searching,

544
00:32:49,866 --> 00:32:51,366
they didn't make the rule.

545
00:32:51,466 --> 00:32:53,300
I didn't make the rule.

546
00:32:53,400 --> 00:32:55,700
So we all just put 
on our game faces,

547
00:32:55,800 --> 00:32:57,900
do our jobs, and it's all fine.

548
00:32:58,000 --> 00:33:01,633
So a couple years ago I was 
in the Minneapolis Airport,

549
00:33:01,733 --> 00:33:07,166
up came a person from TSA and 
said, "What sex is your dog?"

550
00:33:07,266 --> 00:33:08,700
Now, you don't mess 
with those people.

551
00:33:08,800 --> 00:33:11,233
You answer their questions. 
So I said, "It's a female."

552
00:33:11,333 --> 00:33:14,533
Thinking to myself she'd 
rather be searched by a male

553
00:33:14,633 --> 00:33:17,633
but it wasn't going to be her 
choice, so okay. [laughter]

554
00:33:17,733 --> 00:33:20,533
The gal from TSA said, 
"By law, we have to have

555
00:33:20,633 --> 00:33:23,000
the same-sex person search 
the dog as the dog is."

556
00:33:23,100 --> 00:33:25,033
[laughter] Now...

557
00:33:25,133 --> 00:33:27,900
I bit my tongue 
to not laugh... [laughter]

558
00:33:28,000 --> 00:33:31,933
because I did not wish to be in 
any trouble with these people.

559
00:33:32,033 --> 00:33:35,700
So, okay, mm-hmm, have a 
nice day, and on we went.

560
00:33:35,800 --> 00:33:39,166
I later Google searched 
and no, it is not the law.

561
00:33:39,266 --> 00:33:44,400
[laughter] But that person 
did what all of us do.

562
00:33:44,500 --> 00:33:47,366
From time to time, when 
we don't know what to do,

563
00:33:47,466 --> 00:33:49,033
we get all officious 
and official

564
00:33:49,133 --> 00:33:50,666
and "It's the law 
and I'm in charge,"

565
00:33:50,766 --> 00:33:53,400
and, you know, that's how it is. 
Okay.

566
00:33:53,500 --> 00:33:57,366
I've been dining out on that 
story ever since. [laughter]

567
00:33:57,466 --> 00:33:59,366
You can't make 
that stuff up

568
00:33:59,466 --> 00:34:04,800
but it happens, and you 
might as well laugh.

569
00:34:04,900 --> 00:34:09,200
If you have happened to be 
the one that did something

570
00:34:09,300 --> 00:34:12,700
extremely foolish and it 
comes to your attention that,

571
00:34:12,800 --> 00:34:15,566
"Oh, well, that was dumb,"

572
00:34:15,666 --> 00:34:18,133
by all means, say,

573
00:34:18,233 --> 00:34:22,566
"Whoops, let me try that again,"

574
00:34:22,666 --> 00:34:27,600
because we all do err when 
we're around each other.

575
00:34:29,266 --> 00:34:33,600
[bell rings] 34. 
Interdependence.

576
00:34:33,700 --> 00:34:40,700
I have a picture there of a Hopi 
Kachina doll called Tehabi,

577
00:34:40,800 --> 00:34:45,833
and it's a mobility impaired man 
being carried by a blind man,

578
00:34:45,933 --> 00:34:52,300
and it says, "You see for me, 
I'll walk for you."

579
00:34:52,400 --> 00:34:59,133
And that is a great description 
of life, in my opinion.

580
00:34:59,233 --> 00:35:04,466
I may know that every day 
more often than you do,

581
00:35:04,566 --> 00:35:06,333
but it's all of our lives.

582
00:35:06,433 --> 00:35:09,000
We've got two hands: 
one to reach out and help,

583
00:35:09,100 --> 00:35:12,866
one to reach out and be helped.

584
00:35:12,966 --> 00:35:19,866
As I mentioned, I've had 
guide dogs for 44 years now.

585
00:35:19,966 --> 00:35:25,700
They're a great example of 
the kind of interdependence.

586
00:35:25,800 --> 00:35:28,300
Because working with 
a guide dog is not just

587
00:35:28,400 --> 00:35:31,233
telling them left, right, 
forward kind of stuff,

588
00:35:31,333 --> 00:35:37,166
it's working as a team to 
accomplish the goal.

589
00:35:37,266 --> 00:35:39,800
So, for example, when I 
go into a new building,

590
00:35:39,900 --> 00:35:43,100
I've taught my dog 
the word "up."

591
00:35:43,200 --> 00:35:47,866
And she can find the 
stairs that I have no idea

592
00:35:47,966 --> 00:35:50,400
whether to tell her left, 
right or where.

593
00:35:50,500 --> 00:35:54,833
We just keep walking and I keep 
saying, "Up," and eventually.

594
00:35:54,933 --> 00:35:56,766
Now, interestingly, 
each of my dogs,

595
00:35:56,866 --> 00:35:58,700
when they get to be 
about seven years old,

596
00:35:58,800 --> 00:36:01,133
which is middle 
age for a bid dog,

597
00:36:01,233 --> 00:36:02,533
instead of showing 
me the stairs,

598
00:36:02,633 --> 00:36:04,233
they often show 
me the elevator.

599
00:36:04,333 --> 00:36:07,833
[laughter]

600
00:36:07,933 --> 00:36:13,533
They're that smart 
about doing things.

601
00:36:13,633 --> 00:36:17,666
There's an interdependence 
that I know about.

602
00:36:17,766 --> 00:36:20,633
For example, up until a couple 
years ago, the only way I knew

603
00:36:20,733 --> 00:36:26,000
a one-dollar bill from a five- 
dollar bill was asking a person.

604
00:36:26,100 --> 00:36:31,066
I've been cheated once in 68 
years of life. That ain't bad.

605
00:36:31,166 --> 00:36:34,133
I, as a psychologist, 
would not have thought

606
00:36:34,233 --> 00:36:37,266
that well of human nature. 
[laughter]

607
00:36:37,366 --> 00:36:42,500
So we have-- A couple 
years ago the government

608
00:36:42,600 --> 00:36:45,266
came up with a gizmo 
to give blind people

609
00:36:45,366 --> 00:36:48,166
so they can put the 
money in a machine

610
00:36:48,266 --> 00:36:50,533
and it tells them, 
says out loud

611
00:36:50,633 --> 00:36:52,566
whether it's a one or 
a five or something.

612
00:36:52,666 --> 00:36:58,966
But most of the time 
I still rely on

613
00:36:59,066 --> 00:37:02,166
the kind of interdependence 
of people

614
00:37:02,266 --> 00:37:08,966
are good and helpful 
most of the time.

615
00:37:09,066 --> 00:37:15,000
Okay, let's-- [bell rings] 35 
is a picture of us walking

616
00:37:15,100 --> 00:37:18,700
across a bridge on a 
campus where I work.

617
00:37:18,800 --> 00:37:23,633
And then you could flick 
through 36, 37, 38.

618
00:37:23,733 --> 00:37:27,166
We have some 
"for further information"

619
00:37:27,266 --> 00:37:29,000
kinds of things presented there.

620
00:37:29,100 --> 00:37:31,933
And then we have thank yous,

621
00:37:32,033 --> 00:37:36,866
including to the 
people that helped me

622
00:37:36,966 --> 00:37:39,733
design this fabulous 
PowerPoint kind of thing.

623
00:37:39,833 --> 00:37:45,200
So, what you've got here 
is a little bit of welcome

624
00:37:45,300 --> 00:37:48,066
to the world of the 19%,

625
00:37:48,166 --> 00:37:53,266
and I hope it 
works well for you.

626
00:37:53,366 --> 00:37:57,966
There is my email, I 
believe is on the screen,

627
00:37:58,066 --> 00:38:00,433
and I appreciate feedback.

628
00:38:00,533 --> 00:38:03,100
So if you like it, 
if you don't like it,

629
00:38:03,200 --> 00:38:06,333
don't hesitate to be in touch,

630
00:38:06,433 --> 00:38:08,066
and thank you for 
your attention.

631
00:38:08,166 --> 00:38:11,166
[applause]