WEBVTT 00:00.900 --> 00:03.400 align:left position:12.5% line:5% size:77.5% (speaks in foreign language) 00:03.400 --> 00:04.900 align:left position:22.5% line:5% size:67.5% >>Where did you go? 00:04.900 --> 00:07.233 align:left position:10% line:5% size:80% You could not have disappeared. 00:07.233 --> 00:09.733 align:left position:25% line:83% size:65% Oh, oh, here, here you go, Jacomo! 00:09.733 --> 00:13.766 align:left position:12.5% line:83% size:77.5% (speaks in foreign language) (laughs) 00:13.766 --> 00:14.600 align:left position:42.5% line:89% size:47.5% >>Loui 00:14.600 --> 00:15.866 align:left position:40% line:89% size:50% (laughs) 00:15.866 --> 00:17.166 align:left position:25% line:83% size:65% >>Our guest today has been a fixture 00:17.166 --> 00:20.733 align:left position:22.5% line:83% size:67.5% in the Charlottesville community since 1985. 00:20.733 --> 00:22.766 align:left position:15% line:89% size:75% He's never met a stranger, 00:22.766 --> 00:25.433 align:left position:20% line:5% size:70% eats ice cream for breakfast every morning 00:25.433 --> 00:29.100 align:left position:12.5% line:5% size:77.5% and is famous for serving a mix of tasty dishes, desserts 00:29.100 --> 00:32.600 align:left position:10% line:83% size:80% and good cheer at his restaurant on the downtown mall. 00:32.600 --> 00:35.533 align:left position:22.5% line:83% size:67.5% Join us as we catch up with Tony LaBua, 00:35.533 --> 00:38.966 align:left position:20% line:83% size:70% owner of Chaps homemade gourmet ice cream. 00:38.966 --> 00:40.366 align:left position:40% line:89% size:50% Come on! 00:40.366 --> 00:43.200 align:left position:22.5% line:83% size:67.5% >>You know, it's the same people every time 00:44.333 --> 00:46.233 align:left position:22.5% line:83% size:67.5% that place that order, which is good. 00:46.233 --> 00:48.633 align:left position:22.5% line:89% size:67.5% Hey, how's it going? 00:48.633 --> 00:49.866 align:left position:35% line:89% size:55% >>So Tony, 00:49.866 --> 00:51.600 align:left position:20% line:83% size:70% what inspired you to open an ice cream shop? 00:51.600 --> 00:55.300 align:left position:22.5% line:83% size:67.5% >>Oh, well my uncle had the shop before me 00:55.300 --> 00:58.866 align:left position:12.5% line:83% size:77.5% for about 25 years, cross town at the Dart Shoppers World. 00:58.866 --> 00:59.900 align:left position:22.5% line:89% size:67.5% >>Dart Shoppers World. 00:59.900 --> 01:01.233 align:left position:22.5% line:89% size:67.5% >>Dart Shoppers World. 01:01.233 --> 01:03.200 align:left position:20% line:83% size:70% And I came down to visit one weekend and he said, 01:03.600 --> 01:06.133 align:left position:15% line:5% size:75% "Hey, I want to sell my store, you wanna buy it?" 01:06.133 --> 01:06.966 align:left position:40% line:5% size:50% (laughs) 01:06.966 --> 01:08.466 align:left position:30% line:5% size:60% I went, "Okay". 01:08.466 --> 01:09.700 align:left position:12.5% line:83% size:77.5% And he said, you know your grandfather's been doing it 01:09.700 --> 01:11.933 align:left position:20% line:83% size:70% for 50 years, I've been doing it for 22 years. 01:11.933 --> 01:15.333 align:left position:22.5% line:83% size:67.5% And I said okay, and I took it over from him. 01:15.333 --> 01:17.066 align:left position:12.5% line:89% size:77.5% >>But weren't you headed like, 01:17.066 --> 01:18.433 align:left position:22.5% line:83% size:67.5% you were just coming through town. 01:18.433 --> 01:19.700 align:left position:12.5% line:89% size:77.5% You were gonna go to Florida, 01:19.700 --> 01:20.933 align:left position:12.5% line:89% size:77.5% you weren't even gonna stay. 01:20.933 --> 01:22.800 align:left position:25% line:83% size:65% >>I was going to Sarasota, Florida 01:22.800 --> 01:25.966 align:left position:20% line:83% size:70% to open up a restaurant at Saint Armand's Key. 01:25.966 --> 01:27.400 align:left position:30% line:83% size:60% >>So what's your favorite flavor? 01:27.400 --> 01:30.166 align:left position:22.5% line:83% size:67.5% >>My four C's, which is chocolate, cherries 01:30.166 --> 01:32.466 align:left position:12.5% line:83% size:77.5% and chocolate chips, which are French Bordeaux cherries 01:32.466 --> 01:33.933 align:left position:15% line:89% size:75% marinated in a port wine. 01:33.933 --> 01:35.033 align:left position:20% line:83% size:70% >>Uh, it's outstanding. >>Uh! 01:35.033 --> 01:36.200 align:left position:22.5% line:89% size:67.5% >>Simply outstanding. 01:36.200 --> 01:37.400 align:left position:22.5% line:83% size:67.5% >>And every morning for breakfast? 01:37.400 --> 01:40.766 align:left position:22.5% line:83% size:67.5% >>Well I'll have a spoon, or two or three 01:40.766 --> 01:42.266 align:left position:20% line:89% size:70% and maybe a little cup. 01:42.266 --> 01:43.633 align:left position:35% line:89% size:55% >>And why? 01:43.633 --> 01:45.300 align:left position:15% line:89% size:75% >>It wakes up the palate. 01:45.300 --> 01:47.533 align:left position:22.5% line:83% size:67.5% Put that in your mouth and it goes, bam! 01:47.533 --> 01:48.833 align:left position:35% line:89% size:55% I'm awake. 01:48.833 --> 01:51.366 align:left position:12.5% line:89% size:77.5% >>Okay, all right, four C's. 01:51.366 --> 01:53.766 align:left position:20% line:83% size:70% >>Four C's, chocolate, cherry, chocolate chip. 01:53.766 --> 01:54.700 align:left position:22.5% line:83% size:67.5% >>Do you put the whole thing in your mouth? 01:54.700 --> 01:56.000 align:left position:22.5% line:89% size:67.5% >>I would, I would. 01:56.000 --> 01:57.966 align:left position:22.5% line:83% size:67.5% I wouldn't play games with it, I would just. 01:57.966 --> 01:59.400 align:left position:40% line:89% size:50% (laughs) 01:59.400 --> 02:02.433 align:left position:22.5% line:83% size:67.5% And let it hit those 10,000 taste buds 02:02.433 --> 02:04.800 align:left position:30% line:83% size:60% that are in this area right here. 02:04.800 --> 02:07.100 align:left position:20% line:83% size:70% And just let that, yeah, yeah, there it goes. 02:07.100 --> 02:10.133 align:left position:15% line:83% size:75% >>It's the kind of yummy flavor that almost hurts, 02:10.133 --> 02:11.933 align:left position:22.5% line:83% size:67.5% because everything's going (mumbles) 02:11.933 --> 02:12.766 align:left position:10% line:89% size:80% >>Yeah, yeah, yeah, yeah, yeah. 02:12.766 --> 02:13.733 align:left position:20% line:89% size:70% >>Oh that's really good. 02:13.733 --> 02:14.966 align:left position:40% line:89% size:50% >>Yeah. 02:14.966 --> 02:16.333 align:left position:22.5% line:83% size:67.5% >>You know your ice cream isn't just here, 02:16.333 --> 02:17.200 align:left position:20% line:89% size:70% it's all over the place. 02:17.200 --> 02:18.300 align:left position:22.5% line:89% size:67.5% It's in restaurants. 02:18.300 --> 02:19.300 align:left position:30% line:89% size:60% >>We do, we do. 02:19.300 --> 02:20.833 align:left position:25% line:89% size:65% >>And Monticello. 02:20.833 --> 02:23.533 align:left position:15% line:83% size:75% >>Monticello, and we sell cups of ice cream to them 02:23.533 --> 02:27.833 align:left position:15% line:83% size:75% and we sell to restaurants around the town. 02:27.833 --> 02:32.366 align:left position:12.5% line:83% size:77.5% And we custom make ice creams designed for their clientele. 02:32.366 --> 02:33.666 align:left position:12.5% line:89% size:77.5% >>Talk about some of these, 02:33.666 --> 02:35.366 align:left position:22.5% line:83% size:67.5% like talk about some of the ice creams 02:35.366 --> 02:36.533 align:left position:22.5% line:83% size:67.5% that you put together for Monticello. 02:36.533 --> 02:37.833 align:left position:22.5% line:89% size:67.5% This is really cool. 02:37.833 --> 02:40.400 align:left position:22.5% line:83% size:67.5% >>Well it's basically vanilla chocolate. 02:40.400 --> 02:42.866 align:left position:22.5% line:5% size:67.5% And what we do with them of course, 02:42.866 --> 02:45.266 align:left position:15% line:5% size:75% is as the season goes on, 02:45.266 --> 02:47.566 align:left position:22.5% line:83% size:67.5% they will like they have fig trees, 02:47.566 --> 02:49.133 align:left position:22.5% line:83% size:67.5% and in the fall when the figs are ripe, 02:49.133 --> 02:52.133 align:left position:12.5% line:83% size:77.5% we take them, we puree them, and we make fig ice cream 02:52.133 --> 02:55.233 align:left position:12.5% line:83% size:77.5% based with their fruit that they get off the trees. 02:55.233 --> 02:56.700 align:left position:25% line:89% size:65% >>Oh that's cool. 02:56.700 --> 02:58.866 align:left position:12.5% line:83% size:77.5% >>Right now we're developing a new flavor for them, 02:58.866 --> 03:02.400 align:left position:12.5% line:83% size:77.5% which is a mint chip, but it's coming from their mint plants 03:02.400 --> 03:03.633 align:left position:22.5% line:89% size:67.5% in Jefferson's garden. 03:03.633 --> 03:05.000 align:left position:10% line:89% size:80% >>That is so cool, I love that. 03:05.000 --> 03:08.533 align:left position:22.5% line:83% size:67.5% >>Yeah, yeah, so it's delicious ice cream. 03:08.533 --> 03:09.633 align:left position:22.5% line:89% size:67.5% It's really top shelf. 03:09.633 --> 03:12.333 align:left position:22.5% line:83% size:67.5% >>What are the top favorite ice creams 03:12.333 --> 03:14.233 align:left position:15% line:89% size:75% that your customers order? 03:14.233 --> 03:18.200 align:left position:12.5% line:83% size:77.5% >>Well, industry wide, it's vanilla and chocolate. 03:18.233 --> 03:19.300 align:left position:35% line:89% size:55% >>Really? 03:19.333 --> 03:20.366 align:left position:22.5% line:83% size:67.5% >>Yeah, it's vanilla >>Really? 03:20.366 --> 03:21.600 align:left position:30% line:89% size:60% >>and chocolate. 03:21.600 --> 03:23.766 align:left position:20% line:83% size:70% It represents 75 to 80% of all ice cream sales 03:23.766 --> 03:24.666 align:left position:22.5% line:89% size:67.5% in the United States. 03:24.666 --> 03:26.200 align:left position:30% line:89% size:60% >>And here too? 03:26.200 --> 03:27.633 align:left position:30% line:89% size:60% >>And here too. 03:27.633 --> 03:29.633 align:left position:25% line:83% size:65% Some of our other ice creams are, 03:29.633 --> 03:32.533 align:left position:22.5% line:77% size:67.5% you know people come specifically for those ice creams. 03:32.533 --> 03:33.933 align:left position:25% line:83% size:65% >>Like me with the German Chocolate. 03:33.933 --> 03:35.400 align:left position:22.5% line:83% size:67.5% >>Yes, you with the German Chocolate. 03:35.400 --> 03:36.600 align:left position:12.5% line:83% size:77.5% >>Oh my God, I mean everything else looks great, 03:36.600 --> 03:38.100 align:left position:15% line:89% size:75% but that's the one I want. 03:38.100 --> 03:40.266 align:left position:15% line:89% size:75% >>Is it ice cream time? 03:40.266 --> 03:42.000 align:left position:15% line:89% size:75% >>It is for me. 03:42.000 --> 03:44.600 align:left position:15% line:89% size:75% >>I'll be glad to help you. 03:44.700 --> 03:48.966 align:left position:15% line:5% size:75% >>My favorite ice cream is chocolate fudge walnut. 03:49.766 --> 03:51.066 align:left position:17.5% line:5% size:72.5% >>I like vanilla ice cream. 03:51.066 --> 03:52.733 align:left position:25% line:5% size:65% I'm pretty tried and true to that, 03:52.733 --> 03:55.366 align:left position:10% line:5% size:80% but there's some caramel in it, 03:55.366 --> 03:58.166 align:left position:15% line:5% size:75% which is what I like about if for it's, you know 03:58.166 --> 04:01.500 align:left position:20% line:83% size:70% the very slight variety on the plain vanilla. 04:01.500 --> 04:03.333 align:left position:22.5% line:89% size:67.5% So yeah, it's good. 04:03.333 --> 04:04.533 align:left position:20% line:5% size:70% >>Yeah, kind of old time ice cream if you will. 04:04.533 --> 04:05.866 align:left position:32.5% line:5% size:57.5% >>Give me it. 04:05.866 --> 04:07.000 align:left position:35% line:5% size:55% >>Please. 04:07.000 --> 04:08.233 align:left position:35% line:5% size:55% >>Please. 04:09.766 --> 04:11.566 align:left position:22.5% line:83% size:67.5% >>The best part for me is when you get 04:11.566 --> 04:13.933 align:left position:22.5% line:83% size:67.5% the ice cream melting, like towards the end 04:13.933 --> 04:15.133 align:left position:20% line:5% size:70% of the root beer float. 04:15.133 --> 04:17.966 align:left position:20% line:5% size:70% It's like the best part of the whole drink. 04:17.966 --> 04:20.100 align:left position:22.5% line:5% size:67.5% It's like when you get that nice blend 04:20.100 --> 04:22.466 align:left position:25% line:83% size:65% of the ice cream and the root beer. 04:22.466 --> 04:23.300 align:left position:35% line:89% size:55% It's good. 04:24.133 --> 04:26.033 align:left position:30% line:83% size:60% >>The Four C's? >>Yes. 04:26.033 --> 04:27.500 align:left position:32.5% line:83% size:57.5% Cups or cones? >>Cones. 04:27.500 --> 04:28.733 align:left position:10% line:89% size:80% >>You've had an ice cream shop, 04:28.733 --> 04:30.133 align:left position:22.5% line:83% size:67.5% and you started with an ice cream shop 04:30.133 --> 04:31.066 align:left position:35% line:89% size:55% for what? 04:31.066 --> 04:32.766 align:left position:15% line:89% size:75% Eight, seven, eight years? 04:32.766 --> 04:34.666 align:left position:22.5% line:89% size:67.5% And then you decided to 04:34.666 --> 04:36.266 align:left position:15% line:83% size:75% bring in other foods, breakfast and lunch items. 04:36.266 --> 04:37.433 align:left position:25% line:89% size:65% Why'd you do that? 04:37.433 --> 04:41.400 align:left position:22.5% line:83% size:67.5% >>Well, back in 1985 when we opened up, 04:41.400 --> 04:44.800 align:left position:12.5% line:83% size:77.5% we were having trouble getting through the winters 04:44.800 --> 04:46.400 align:left position:25% line:83% size:65% and it was costing us a lot of money, 04:46.400 --> 04:49.500 align:left position:22.5% line:83% size:67.5% and we decided to add, you know a lunch menu, 04:49.500 --> 04:53.933 align:left position:15% line:83% size:75% really at low prices because we just needed cash flow 04:53.966 --> 04:55.933 align:left position:12.5% line:89% size:77.5% to get through a few months. 04:55.933 --> 05:00.300 align:left position:22.5% line:83% size:67.5% And we couldn't sell much lunch items. 05:00.300 --> 05:04.433 align:left position:20% line:83% size:70% So we stopped the menu and then we activated it 05:04.433 --> 05:06.600 align:left position:22.5% line:83% size:67.5% a year later and did the same thing, 05:06.600 --> 05:08.200 align:left position:25% line:83% size:65% only we put it up to regular prices 05:08.200 --> 05:10.533 align:left position:22.5% line:83% size:67.5% and we sell the heck out of it now. 05:10.533 --> 05:12.433 align:left position:20% line:83% size:70% >>Oh so you put a little more value on it 05:12.466 --> 05:13.733 align:left position:20% line:83% size:70% >>Put value on it, yeah. >>And people wanted to 05:13.733 --> 05:15.000 align:left position:32.5% line:83% size:57.5% pay for it. >>Yeah. 05:15.000 --> 05:15.800 align:left position:22.5% line:83% size:67.5% >>Yeah. >>yeah, yeah, yeah. 05:15.800 --> 05:17.100 align:left position:22.5% line:89% size:67.5% People don't perceive, 05:17.100 --> 05:19.466 align:left position:30% line:83% size:60% you know quality with inexpensive 05:19.466 --> 05:21.400 align:left position:22.5% line:83% size:67.5% even though you put a brand name to it. 05:22.333 --> 05:24.866 align:left position:30% line:83% size:60% >>Tell us about some of the tips. 05:24.866 --> 05:26.966 align:left position:20% line:83% size:70% Like give us some of the, tell us your secrets 05:26.966 --> 05:30.000 align:left position:20% line:83% size:70% to being a small business owner for so long 05:30.000 --> 05:32.500 align:left position:22.5% line:89% size:67.5% and being successful. 05:32.500 --> 05:33.833 align:left position:25% line:5% size:65% How'd you do that? >>Humble. 05:33.833 --> 05:34.666 align:left position:35% line:5% size:55% >>Humble. >>Humble? 05:34.666 --> 05:37.633 align:left position:25% line:5% size:65% >>Take nothing for granted, okay? 05:38.733 --> 05:41.833 align:left position:27.5% line:5% size:62.5% No matter how successful you are, 05:41.833 --> 05:44.000 align:left position:22.5% line:5% size:67.5% no matter how long you've been in a place, 05:44.000 --> 05:45.733 align:left position:25% line:83% size:65% it takes years to get a customer, 05:45.733 --> 05:48.233 align:left position:22.5% line:83% size:67.5% but it takes one wrong word to lose them. 05:48.233 --> 05:49.633 align:left position:32.5% line:89% size:57.5% >>Oh, yeah. 05:49.633 --> 05:51.500 align:left position:15% line:83% size:75% >>I think a really important factor, also is 05:51.500 --> 05:53.633 align:left position:22.5% line:89% size:67.5% in Charlottesville, 05:53.666 --> 05:55.133 align:left position:20% line:83% size:70% I think if you're going to be successful, 05:55.133 --> 05:56.900 align:left position:12.5% line:83% size:77.5% matter of fact, I know if you're going to be successful 05:56.900 --> 05:58.100 align:left position:22.5% line:89% size:67.5% in Charlottesville, 05:58.100 --> 05:59.533 align:left position:20% line:83% size:70% you better connect with the community here. 05:59.533 --> 06:02.066 align:left position:12.5% line:83% size:77.5% And that includes all of your nonprofit organizations, 06:02.066 --> 06:05.166 align:left position:12.5% line:83% size:77.5% the people who are in those nonprofit organizations. 06:05.166 --> 06:06.600 align:left position:25% line:83% size:65% And when you're in Charlottesville, 06:06.600 --> 06:08.100 align:left position:17.5% line:5% size:72.5% you have that opportunity. 06:08.100 --> 06:11.366 align:left position:17.5% line:5% size:72.5% I mean, there's hundreds of nonprofit organizations 06:11.366 --> 06:14.300 align:left position:22.5% line:5% size:67.5% and I was involved with so many different ones 06:14.300 --> 06:15.133 align:left position:27.5% line:5% size:62.5% in the early days. 06:15.133 --> 06:16.333 align:left position:42.5% line:5% size:47.5% >>Yeah. 06:16.333 --> 06:18.466 align:left position:22.5% line:83% size:67.5% >>And I know, so many wonderful people. 06:18.466 --> 06:21.266 align:left position:15% line:83% size:75% And they would come here, and I would come there. 06:21.266 --> 06:24.733 align:left position:12.5% line:83% size:77.5% And I think that's the basis for how it all started. 06:24.733 --> 06:26.766 align:left position:12.5% line:83% size:77.5% Okay, so you want a cheeseburger, is that correct? 06:26.766 --> 06:28.000 align:left position:40% line:89% size:50% >>Yeah. 06:28.000 --> 06:28.933 align:left position:25% line:83% size:65% And what do you want on your half? 06:28.933 --> 06:29.833 align:left position:15% line:89% size:75% No, we'll do it the same. 06:29.833 --> 06:31.233 align:left position:40% line:89% size:50% (laughs) 06:31.233 --> 06:32.500 align:left position:22.5% line:89% size:67.5% >>People come here, 06:32.500 --> 06:34.666 align:left position:22.5% line:83% size:67.5% obviously for the food and the ice cream. 06:34.666 --> 06:37.200 align:left position:10% line:83% size:80% But that's not even close to the only reason they come here. 06:37.200 --> 06:39.200 align:left position:22.5% line:83% size:67.5% Talk about who comes here and why? 06:40.366 --> 06:43.666 align:left position:25% line:83% size:65% >>Well, you know I've often heard, 06:43.666 --> 06:46.166 align:left position:20% line:89% size:70% it's like their Cheers. 06:46.166 --> 06:47.466 align:left position:12.5% line:89% size:77.5% You remember the T.V. show? 06:47.466 --> 06:49.366 align:left position:12.5% line:89% size:77.5% >>Yeah, this is their Cheers. 06:49.366 --> 06:51.566 align:left position:22.5% line:83% size:67.5% >>You know it's where everybody comes 06:51.566 --> 06:54.266 align:left position:10% line:89% size:80% 'cause it's just a cool hangout. 06:54.266 --> 06:55.300 align:left position:25% line:89% size:65% It's a cool place. 06:56.400 --> 06:57.800 align:left position:22.5% line:89% size:67.5% >>And they know you 06:57.800 --> 06:58.466 align:left position:15% line:83% size:75% and they know your staff. >>And they know us 06:58.466 --> 06:59.400 align:left position:32.5% line:89% size:57.5% and our staff. 06:59.400 --> 07:00.333 align:left position:12.5% line:89% size:77.5% Our staff's been here anywhere 07:00.333 --> 07:01.600 align:left position:12.5% line:89% size:77.5% between eight and 23 years. 07:01.600 --> 07:02.933 align:left position:32.5% line:89% size:57.5% And you know. 07:03.900 --> 07:04.966 align:left position:22.5% line:89% size:67.5% >>And you know them. 07:04.966 --> 07:07.066 align:left position:10% line:89% size:80% >>And we know them, sure, sure. 07:07.066 --> 07:11.600 align:left position:22.5% line:83% size:67.5% So it's an informal, formal place. 07:12.800 --> 07:15.433 align:left position:22.5% line:83% size:67.5% At least staff wise, you know everybody's 07:15.433 --> 07:19.033 align:left position:20% line:83% size:70% gonna mess with you if they need to, you know? 07:19.033 --> 07:19.866 align:left position:40% line:89% size:50% (laughs) 07:19.866 --> 07:21.300 align:left position:22.5% line:89% size:67.5% So I think it's just. 07:21.300 --> 07:23.900 align:left position:22.5% line:83% size:67.5% >>Well you've never met a stranger, Tony. 07:23.900 --> 07:25.433 align:left position:22.5% line:83% size:67.5% So I mean, you're out here talking to 07:25.433 --> 07:26.900 align:left position:20% line:89% size:70% everybody all the time. 07:26.900 --> 07:29.433 align:left position:12.5% line:83% size:77.5% I mean, I can't even imagine you not being out here. 07:29.433 --> 07:31.800 align:left position:20% line:83% size:70% >>I love people, I love talking to people. 07:31.800 --> 07:33.966 align:left position:15% line:83% size:75% You know, all shapes, all sizes, all intellects. 07:33.966 --> 07:37.166 align:left position:25% line:83% size:65% And I just love talking to people. 07:37.166 --> 07:38.066 align:left position:22.5% line:89% size:67.5% Come on, you ready? 07:38.066 --> 07:39.200 align:left position:30% line:83% size:60% You ready? >>No, I'm weak. 07:39.200 --> 07:41.866 align:left position:32.5% line:89% size:57.5% >>Go (laughs) 07:41.866 --> 07:43.133 align:left position:22.5% line:89% size:67.5% she's not weak dude. 07:43.133 --> 07:45.333 align:left position:22.5% line:83% size:67.5% She wouldn't have beat me but she's not weak. 07:46.533 --> 07:47.800 align:left position:25% line:83% size:65% >>Talk about some of the celebrities 07:47.800 --> 07:49.066 align:left position:15% line:89% size:75% who've come through here. 07:49.066 --> 07:51.633 align:left position:25% line:83% size:65% >>Oh, well some of the celebrities. 07:51.633 --> 07:52.833 align:left position:30% line:89% size:60% >>Muhammad Ali. 07:52.833 --> 07:53.500 align:left position:20% line:83% size:70% >>Muhammad Ali, Sam Shepard, Jessica Lange, 07:53.500 --> 07:54.200 align:left position:35% line:89% size:55% >>Oh right 07:55.533 --> 07:58.466 align:left position:20% line:83% size:70% Sissy Spacek, very good customers years ago, 07:58.466 --> 08:00.900 align:left position:15% line:83% size:75% >>Yeah. >>when we first opened up. 08:00.900 --> 08:03.166 align:left position:12.5% line:89% size:77.5% We've had Jimmy Buffett here. 08:03.166 --> 08:04.466 align:left position:12.5% line:89% size:77.5% Barbra Streisand on the mall. 08:04.466 --> 08:09.466 align:left position:22.5% line:83% size:67.5% I've had Paul Newman in here, Joanne Woodward. 08:09.466 --> 08:11.166 align:left position:42.5% line:89% size:47.5% >>Wow. 08:11.166 --> 08:14.200 align:left position:22.5% line:77% size:67.5% I want to know from your perspective, why Charlottesville? 08:14.200 --> 08:16.100 align:left position:12.5% line:89% size:77.5% You love Charlottesville, why? 08:16.100 --> 08:17.933 align:left position:20% line:83% size:70% >>Yeah, well you know when I first came here, 08:17.933 --> 08:20.866 align:left position:22.5% line:83% size:67.5% I thought well this is nice, you know. 08:20.866 --> 08:22.400 align:left position:20% line:83% size:70% I've got an opportunity, what we'll do, 08:22.400 --> 08:26.033 align:left position:12.5% line:83% size:77.5% we'll get this store and we'll try and franchise it. 08:26.033 --> 08:28.066 align:left position:25% line:5% size:65% We'll see how far we can take it. 08:28.066 --> 08:29.833 align:left position:10% line:5% size:80% And then the longer I was here, 08:29.833 --> 08:33.666 align:left position:20% line:5% size:70% the more I realized this is a really neat place 08:33.666 --> 08:37.600 align:left position:22.5% line:83% size:67.5% and the people were great and you know, 08:37.600 --> 08:39.266 align:left position:20% line:89% size:70% they were welcoming me. 08:40.266 --> 08:43.100 align:left position:15% line:5% size:75% >>Tony is funny, ha ha ha. 08:43.100 --> 08:45.633 align:left position:40% line:5% size:50% (laughs) 08:45.633 --> 08:47.900 align:left position:22.5% line:83% size:67.5% Tony knows, he says he loves me to death. 08:47.900 --> 08:49.166 align:left position:22.5% line:89% size:67.5% I love him to death. 08:49.166 --> 08:50.533 align:left position:25% line:83% size:65% We just get, we've always got along. 08:50.533 --> 08:52.400 align:left position:22.5% line:83% size:67.5% >>Yeah, yeah, everybody loves her. 08:52.400 --> 08:54.633 align:left position:22.5% line:83% size:67.5% People come in just to see Granny. 08:54.633 --> 08:56.700 align:left position:22.5% line:89% size:67.5% Where's that Granny? 08:56.700 --> 08:58.100 align:left position:25% line:83% size:65% Granny here today? >>Yep, yep. 08:58.100 --> 08:59.366 align:left position:40% line:89% size:50% (laughs) 08:59.366 --> 09:01.100 align:left position:22.5% line:83% size:67.5% >>When we answer the phone when she calls, 09:01.100 --> 09:03.200 align:left position:30% line:89% size:60% we go, "Chaps"... 09:03.200 --> 09:04.533 align:left position:35% line:83% size:55% >>I do. >>Granny here. 09:04.533 --> 09:06.300 align:left position:40% line:89% size:50% (laughs) 09:06.300 --> 09:11.300 align:left position:22.5% line:83% size:67.5% >>It's nice to have a place that has lasted 09:11.300 --> 09:14.266 align:left position:22.5% line:5% size:67.5% and sustained kind of in it's true form 09:14.266 --> 09:18.166 align:left position:12.5% line:5% size:77.5% rather than something that's been bought by somebody else 09:18.166 --> 09:22.066 align:left position:22.5% line:77% size:67.5% and kind of salvaged that doesn't have that authentic charm 09:22.066 --> 09:26.066 align:left position:12.5% line:89% size:77.5% of local family and you know, 09:26.066 --> 09:28.000 align:left position:20% line:83% size:70% kind of carrying through over the generations. 09:28.000 --> 09:29.166 align:left position:32.5% line:89% size:57.5% That's cool. 09:29.166 --> 09:30.366 align:left position:22.5% line:5% size:67.5% >>The sauce is really what does it. 09:30.366 --> 09:32.900 align:left position:20% line:5% size:70% It's a nice toast, good toast on both sides, 09:35.366 --> 09:36.566 align:left position:30% line:89% size:60% it's delicious. 09:36.566 --> 09:38.366 align:left position:22.5% line:83% size:67.5% I don't know how else to describe it. 09:38.366 --> 09:41.133 align:left position:30% line:89% size:60% (toast crunches) 09:42.066 --> 09:43.133 align:left position:25% line:89% size:65% Pretty glutinous. 09:43.133 --> 09:44.866 align:left position:40% line:89% size:50% (laughs) 09:44.866 --> 09:46.700 align:left position:22.5% line:83% size:67.5% >>What are some of the favorites here? 09:46.700 --> 09:47.966 align:left position:30% line:89% size:60% The lunch items. 09:47.966 --> 09:50.800 align:left position:20% line:83% size:70% >>Oh, one of our, one of my favorites of course, 09:50.800 --> 09:52.733 align:left position:22.5% line:83% size:67.5% is my chicken salad bacon provolone 09:52.733 --> 09:55.066 align:left position:22.5% line:83% size:67.5% on grilled Italian sesame semolina bread. 09:55.066 --> 09:56.133 align:left position:22.5% line:83% size:67.5% Oh my God. >>Is that on the menu, 09:56.133 --> 09:57.100 align:left position:22.5% line:83% size:67.5% or is that just what >>Yeah, 09:57.100 --> 09:58.100 align:left position:20% line:83% size:70% >>you make for yourself? >>no. 09:58.100 --> 09:59.200 align:left position:32.5% line:89% size:57.5% >>No, no, no. 09:59.200 --> 10:00.133 align:left position:25% line:83% size:65% It's on the menu. >>Okay. 10:00.133 --> 10:01.400 align:left position:15% line:89% size:75% >>It's to die for, I mean, 10:01.400 --> 10:04.300 align:left position:20% line:83% size:70% it's, this real Italian bread that just grilled 10:04.300 --> 10:08.066 align:left position:10% line:83% size:80% and bacon and egg salad and provolone, absolutely fantastic. 10:08.066 --> 10:09.366 align:left position:22.5% line:83% size:67.5% >>I've gotta have that sometime, okay. 10:09.366 --> 10:10.600 align:left position:20% line:89% size:70% >>It's really wonderful. 10:12.033 --> 10:14.033 align:left position:12.5% line:83% size:77.5% The Philly cheese steaks, my burgers are world class, 10:14.033 --> 10:16.866 align:left position:10% line:89% size:80% 100% sirloin tips, ground down. 10:16.866 --> 10:18.833 align:left position:10% line:89% size:80% We season, lightly season them, 10:18.833 --> 10:20.200 align:left position:25% line:83% size:65% just to bring out the meat flavor 10:20.200 --> 10:21.633 align:left position:12.5% line:89% size:77.5% and their top shelf, you know? 10:21.633 --> 10:23.533 align:left position:22.5% line:83% size:67.5% >>You've had your staff from anywhere 10:23.533 --> 10:25.233 align:left position:12.5% line:89% size:77.5% from eight to 20 some years. 10:25.233 --> 10:26.200 align:left position:25% line:89% size:65% >>23 years, yeah. 10:26.200 --> 10:27.833 align:left position:10% line:89% size:80% >>So what's the secret to that? 10:27.833 --> 10:29.766 align:left position:15% line:89% size:75% That's a pretty big deal. 10:29.766 --> 10:31.700 align:left position:22.5% line:83% size:67.5% >>It is, especially in a, you know, 10:31.700 --> 10:34.666 align:left position:12.5% line:83% size:77.5% 1200 square foot store with so many different personalities. 10:34.666 --> 10:35.900 align:left position:40% line:89% size:50% >>Yeah. 10:35.900 --> 10:38.466 align:left position:20% line:83% size:70% >>I certainly make them have my personality. 10:38.466 --> 10:40.000 align:left position:40% line:89% size:50% (laughs) 10:40.000 --> 10:42.766 align:left position:12.5% line:83% size:77.5% No, no, you know that's a little, it's a little nutty. 10:42.766 --> 10:44.333 align:left position:10% line:89% size:80% It's a little, it's a blending. 10:44.333 --> 10:46.466 align:left position:12.5% line:89% size:77.5% I think the basis for it all, 10:46.466 --> 10:51.433 align:left position:15% line:83% size:75% is that I'm not their boss unless I need to be. 10:52.600 --> 10:53.833 align:left position:22.5% line:83% size:67.5% As long as that structure's in place 10:53.833 --> 10:55.133 align:left position:22.5% line:83% size:67.5% and they know what we expect out of them 10:55.133 --> 10:58.100 align:left position:12.5% line:89% size:77.5% for interactions with people. 10:58.100 --> 11:00.066 align:left position:12.5% line:89% size:77.5% >>So what about the future? 11:00.066 --> 11:02.366 align:left position:22.5% line:83% size:67.5% You're always in here, not just holding court 11:02.366 --> 11:05.066 align:left position:20% line:83% size:70% but talking and working things out with people 11:05.066 --> 11:06.833 align:left position:22.5% line:83% size:67.5% and what in the world are you gonna do 11:06.833 --> 11:08.966 align:left position:12.5% line:89% size:77.5% if you're not here doing that? 11:08.966 --> 11:11.666 align:left position:15% line:83% size:75% >>Well, that would be part of the sale or part. 11:11.666 --> 11:12.500 align:left position:20% line:89% size:70% >>Oh, you come with it? 11:12.500 --> 11:13.733 align:left position:40% line:89% size:50% (laughs) 11:13.733 --> 11:14.933 align:left position:25% line:83% size:65% Right there, you sit on the stool. 11:14.933 --> 11:17.366 align:left position:22.5% line:83% size:67.5% >>I just don't want to be, you know 11:17.366 --> 11:21.333 align:left position:20% line:5% size:70% doing a lot of the heavy lifting type of stuff. 11:21.333 --> 11:24.466 align:left position:10% line:5% size:80% You know the ice cream stuff and 11:25.933 --> 11:28.600 align:left position:12.5% line:89% size:77.5% what we do is pretty physical, 11:28.600 --> 11:29.866 align:left position:35% line:83% size:55% >>Yeah. you know? 11:29.866 --> 11:31.400 align:left position:25% line:83% size:65% To get everything set up in the day 11:31.400 --> 11:34.333 align:left position:12.5% line:83% size:77.5% and to keep us going because we do make everything here. 11:34.333 --> 11:35.600 align:left position:22.5% line:83% size:67.5% >>Right, everything from scratch. 11:35.600 --> 11:36.433 align:left position:22.5% line:83% size:67.5% >>Everything is made here from scratch. 11:36.433 --> 11:37.766 align:left position:22.5% line:89% size:67.5% >>You do your cones, 11:37.766 --> 11:39.266 align:left position:12.5% line:83% size:77.5% everything, your ice cream. >>Yeah, yeah. 11:39.266 --> 11:41.000 align:left position:12.5% line:83% size:77.5% >>How do you feel when you walk out here in the morning. 11:41.000 --> 11:42.433 align:left position:22.5% line:83% size:67.5% You walk out, you come here, you set up, 11:42.433 --> 11:43.900 align:left position:22.5% line:83% size:67.5% you walk out, you're taking to people, 11:43.900 --> 11:45.433 align:left position:30% line:89% size:60% how do you feel? 11:45.433 --> 11:49.233 align:left position:12.5% line:89% size:77.5% >>I feel like renewed in life. 11:49.233 --> 11:52.500 align:left position:25% line:83% size:65% Happy, happy, I'm happy, you know? 11:52.500 --> 11:53.333 align:left position:22.5% line:83% size:67.5% >>Yeah. >>I mean I walk out 11:53.333 --> 11:54.600 align:left position:22.5% line:89% size:67.5% this door every day. 11:54.600 --> 11:57.500 align:left position:22.5% line:83% size:67.5% And I'm just again, thankful and blessed 11:57.500 --> 12:00.633 align:left position:22.5% line:83% size:67.5% that I've had the opportunity to be here 12:00.633 --> 12:02.800 align:left position:22.5% line:89% size:67.5% in such a great town. 12:02.800 --> 12:05.200 align:left position:12.5% line:77% size:77.5% >>Come to get some ice cream? >>Yeah, take a little stroll and get a little scoop of ice cream. 12:05.200 --> 12:07.633 align:left position:12.5% line:77% size:77.5% >>Come to get some ice cream? >>Yeah, take a little stroll and get a little scoop of ice cream.