1 00:00:00,900 --> 00:00:03,400 (speaks in foreign language) 2 00:00:03,400 --> 00:00:04,900 >>Where did you go? 3 00:00:04,900 --> 00:00:07,233 You could not have disappeared. 4 00:00:07,233 --> 00:00:09,733 Oh, oh, here, here you go, Jacomo! 5 00:00:09,733 --> 00:00:13,766 (speaks in foreign language) (laughs) 6 00:00:13,766 --> 00:00:14,600 >>Loui 7 00:00:14,600 --> 00:00:15,866 (laughs) 8 00:00:15,866 --> 00:00:17,166 >>Our guest today has been a fixture 9 00:00:17,166 --> 00:00:20,733 in the Charlottesville community since 1985. 10 00:00:20,733 --> 00:00:22,766 He's never met a stranger, 11 00:00:22,766 --> 00:00:25,433 eats ice cream for breakfast every morning 12 00:00:25,433 --> 00:00:29,100 and is famous for serving a mix of tasty dishes, desserts 13 00:00:29,100 --> 00:00:32,600 and good cheer at his restaurant on the downtown mall. 14 00:00:32,600 --> 00:00:35,533 Join us as we catch up with Tony LaBua, 15 00:00:35,533 --> 00:00:38,966 owner of Chaps homemade gourmet ice cream. 16 00:00:38,966 --> 00:00:40,366 Come on! 17 00:00:40,366 --> 00:00:43,200 >>You know, it's the same people every time 18 00:00:44,333 --> 00:00:46,233 that place that order, which is good. 19 00:00:46,233 --> 00:00:48,633 Hey, how's it going? 20 00:00:48,633 --> 00:00:49,866 >>So Tony, 21 00:00:49,866 --> 00:00:51,600 what inspired you to open an ice cream shop? 22 00:00:51,600 --> 00:00:55,300 >>Oh, well my uncle had the shop before me 23 00:00:55,300 --> 00:00:58,866 for about 25 years, cross town at the Dart Shoppers World. 24 00:00:58,866 --> 00:00:59,900 >>Dart Shoppers World. 25 00:00:59,900 --> 00:01:01,233 >>Dart Shoppers World. 26 00:01:01,233 --> 00:01:03,200 And I came down to visit one weekend and he said, 27 00:01:03,600 --> 00:01:06,133 "Hey, I want to sell my store, you wanna buy it?" 28 00:01:06,133 --> 00:01:06,966 (laughs) 29 00:01:06,966 --> 00:01:08,466 I went, "Okay". 30 00:01:08,466 --> 00:01:09,700 And he said, you know your grandfather's been doing it 31 00:01:09,700 --> 00:01:11,933 for 50 years, I've been doing it for 22 years. 32 00:01:11,933 --> 00:01:15,333 And I said okay, and I took it over from him. 33 00:01:15,333 --> 00:01:17,066 >>But weren't you headed like, 34 00:01:17,066 --> 00:01:18,433 you were just coming through town. 35 00:01:18,433 --> 00:01:19,700 You were gonna go to Florida, 36 00:01:19,700 --> 00:01:20,933 you weren't even gonna stay. 37 00:01:20,933 --> 00:01:22,800 >>I was going to Sarasota, Florida 38 00:01:22,800 --> 00:01:25,966 to open up a restaurant at Saint Armand's Key. 39 00:01:25,966 --> 00:01:27,400 >>So what's your favorite flavor? 40 00:01:27,400 --> 00:01:30,166 >>My four C's, which is chocolate, cherries 41 00:01:30,166 --> 00:01:32,466 and chocolate chips, which are French Bordeaux cherries 42 00:01:32,466 --> 00:01:33,933 marinated in a port wine. 43 00:01:33,933 --> 00:01:35,033 >>Uh, it's outstanding. >>Uh! 44 00:01:35,033 --> 00:01:36,200 >>Simply outstanding. 45 00:01:36,200 --> 00:01:37,400 >>And every morning for breakfast? 46 00:01:37,400 --> 00:01:40,766 >>Well I'll have a spoon, or two or three 47 00:01:40,766 --> 00:01:42,266 and maybe a little cup. 48 00:01:42,266 --> 00:01:43,633 >>And why? 49 00:01:43,633 --> 00:01:45,300 >>It wakes up the palate. 50 00:01:45,300 --> 00:01:47,533 Put that in your mouth and it goes, bam! 51 00:01:47,533 --> 00:01:48,833 I'm awake. 52 00:01:48,833 --> 00:01:51,366 >>Okay, all right, four C's. 53 00:01:51,366 --> 00:01:53,766 >>Four C's, chocolate, cherry, chocolate chip. 54 00:01:53,766 --> 00:01:54,700 >>Do you put the whole thing in your mouth? 55 00:01:54,700 --> 00:01:56,000 >>I would, I would. 56 00:01:56,000 --> 00:01:57,966 I wouldn't play games with it, I would just. 57 00:01:57,966 --> 00:01:59,400 (laughs) 58 00:01:59,400 --> 00:02:02,433 And let it hit those 10,000 taste buds 59 00:02:02,433 --> 00:02:04,800 that are in this area right here. 60 00:02:04,800 --> 00:02:07,100 And just let that, yeah, yeah, there it goes. 61 00:02:07,100 --> 00:02:10,133 >>It's the kind of yummy flavor that almost hurts, 62 00:02:10,133 --> 00:02:11,933 because everything's going (mumbles) 63 00:02:11,933 --> 00:02:12,766 >>Yeah, yeah, yeah, yeah, yeah. 64 00:02:12,766 --> 00:02:13,733 >>Oh that's really good. 65 00:02:13,733 --> 00:02:14,966 >>Yeah. 66 00:02:14,966 --> 00:02:16,333 >>You know your ice cream isn't just here, 67 00:02:16,333 --> 00:02:17,200 it's all over the place. 68 00:02:17,200 --> 00:02:18,300 It's in restaurants. 69 00:02:18,300 --> 00:02:19,300 >>We do, we do. 70 00:02:19,300 --> 00:02:20,833 >>And Monticello. 71 00:02:20,833 --> 00:02:23,533 >>Monticello, and we sell cups of ice cream to them 72 00:02:23,533 --> 00:02:27,833 and we sell to restaurants around the town. 73 00:02:27,833 --> 00:02:32,366 And we custom make ice creams designed for their clientele. 74 00:02:32,366 --> 00:02:33,666 >>Talk about some of these, 75 00:02:33,666 --> 00:02:35,366 like talk about some of the ice creams 76 00:02:35,366 --> 00:02:36,533 that you put together for Monticello. 77 00:02:36,533 --> 00:02:37,833 This is really cool. 78 00:02:37,833 --> 00:02:40,400 >>Well it's basically vanilla chocolate. 79 00:02:40,400 --> 00:02:42,866 And what we do with them of course, 80 00:02:42,866 --> 00:02:45,266 is as the season goes on, 81 00:02:45,266 --> 00:02:47,566 they will like they have fig trees, 82 00:02:47,566 --> 00:02:49,133 and in the fall when the figs are ripe, 83 00:02:49,133 --> 00:02:52,133 we take them, we puree them, and we make fig ice cream 84 00:02:52,133 --> 00:02:55,233 based with their fruit that they get off the trees. 85 00:02:55,233 --> 00:02:56,700 >>Oh that's cool. 86 00:02:56,700 --> 00:02:58,866 >>Right now we're developing a new flavor for them, 87 00:02:58,866 --> 00:03:02,400 which is a mint chip, but it's coming from their mint plants 88 00:03:02,400 --> 00:03:03,633 in Jefferson's garden. 89 00:03:03,633 --> 00:03:05,000 >>That is so cool, I love that. 90 00:03:05,000 --> 00:03:08,533 >>Yeah, yeah, so it's delicious ice cream. 91 00:03:08,533 --> 00:03:09,633 It's really top shelf. 92 00:03:09,633 --> 00:03:12,333 >>What are the top favorite ice creams 93 00:03:12,333 --> 00:03:14,233 that your customers order? 94 00:03:14,233 --> 00:03:18,200 >>Well, industry wide, it's vanilla and chocolate. 95 00:03:18,233 --> 00:03:19,300 >>Really? 96 00:03:19,333 --> 00:03:20,366 >>Yeah, it's vanilla >>Really? 97 00:03:20,366 --> 00:03:21,600 >>and chocolate. 98 00:03:21,600 --> 00:03:23,766 It represents 75 to 80% of all ice cream sales 99 00:03:23,766 --> 00:03:24,666 in the United States. 100 00:03:24,666 --> 00:03:26,200 >>And here too? 101 00:03:26,200 --> 00:03:27,633 >>And here too. 102 00:03:27,633 --> 00:03:29,633 Some of our other ice creams are, 103 00:03:29,633 --> 00:03:32,533 you know people come specifically for those ice creams. 104 00:03:32,533 --> 00:03:33,933 >>Like me with the German Chocolate. 105 00:03:33,933 --> 00:03:35,400 >>Yes, you with the German Chocolate. 106 00:03:35,400 --> 00:03:36,600 >>Oh my God, I mean everything else looks great, 107 00:03:36,600 --> 00:03:38,100 but that's the one I want. 108 00:03:38,100 --> 00:03:40,266 >>Is it ice cream time? 109 00:03:40,266 --> 00:03:42,000 >>It is for me. 110 00:03:42,000 --> 00:03:44,600 >>I'll be glad to help you. 111 00:03:44,700 --> 00:03:48,966 >>My favorite ice cream is chocolate fudge walnut. 112 00:03:49,766 --> 00:03:51,066 >>I like vanilla ice cream. 113 00:03:51,066 --> 00:03:52,733 I'm pretty tried and true to that, 114 00:03:52,733 --> 00:03:55,366 but there's some caramel in it, 115 00:03:55,366 --> 00:03:58,166 which is what I like about if for it's, you know 116 00:03:58,166 --> 00:04:01,500 the very slight variety on the plain vanilla. 117 00:04:01,500 --> 00:04:03,333 So yeah, it's good. 118 00:04:03,333 --> 00:04:04,533 >>Yeah, kind of old time ice cream if you will. 119 00:04:04,533 --> 00:04:05,866 >>Give me it. 120 00:04:05,866 --> 00:04:07,000 >>Please. 121 00:04:07,000 --> 00:04:08,233 >>Please. 122 00:04:09,766 --> 00:04:11,566 >>The best part for me is when you get 123 00:04:11,566 --> 00:04:13,933 the ice cream melting, like towards the end 124 00:04:13,933 --> 00:04:15,133 of the root beer float. 125 00:04:15,133 --> 00:04:17,966 It's like the best part of the whole drink. 126 00:04:17,966 --> 00:04:20,100 It's like when you get that nice blend 127 00:04:20,100 --> 00:04:22,466 of the ice cream and the root beer. 128 00:04:22,466 --> 00:04:23,300 It's good. 129 00:04:24,133 --> 00:04:26,033 >>The Four C's? >>Yes. 130 00:04:26,033 --> 00:04:27,500 Cups or cones? >>Cones. 131 00:04:27,500 --> 00:04:28,733 >>You've had an ice cream shop, 132 00:04:28,733 --> 00:04:30,133 and you started with an ice cream shop 133 00:04:30,133 --> 00:04:31,066 for what? 134 00:04:31,066 --> 00:04:32,766 Eight, seven, eight years? 135 00:04:32,766 --> 00:04:34,666 And then you decided to 136 00:04:34,666 --> 00:04:36,266 bring in other foods, breakfast and lunch items. 137 00:04:36,266 --> 00:04:37,433 Why'd you do that? 138 00:04:37,433 --> 00:04:41,400 >>Well, back in 1985 when we opened up, 139 00:04:41,400 --> 00:04:44,800 we were having trouble getting through the winters 140 00:04:44,800 --> 00:04:46,400 and it was costing us a lot of money, 141 00:04:46,400 --> 00:04:49,500 and we decided to add, you know a lunch menu, 142 00:04:49,500 --> 00:04:53,933 really at low prices because we just needed cash flow 143 00:04:53,966 --> 00:04:55,933 to get through a few months. 144 00:04:55,933 --> 00:05:00,300 And we couldn't sell much lunch items. 145 00:05:00,300 --> 00:05:04,433 So we stopped the menu and then we activated it 146 00:05:04,433 --> 00:05:06,600 a year later and did the same thing, 147 00:05:06,600 --> 00:05:08,200 only we put it up to regular prices 148 00:05:08,200 --> 00:05:10,533 and we sell the heck out of it now. 149 00:05:10,533 --> 00:05:12,433 >>Oh so you put a little more value on it 150 00:05:12,466 --> 00:05:13,733 >>Put value on it, yeah. >>And people wanted to 151 00:05:13,733 --> 00:05:15,000 pay for it. >>Yeah. 152 00:05:15,000 --> 00:05:15,800 >>Yeah. >>yeah, yeah, yeah. 153 00:05:15,800 --> 00:05:17,100 People don't perceive, 154 00:05:17,100 --> 00:05:19,466 you know quality with inexpensive 155 00:05:19,466 --> 00:05:21,400 even though you put a brand name to it. 156 00:05:22,333 --> 00:05:24,866 >>Tell us about some of the tips. 157 00:05:24,866 --> 00:05:26,966 Like give us some of the, tell us your secrets 158 00:05:26,966 --> 00:05:30,000 to being a small business owner for so long 159 00:05:30,000 --> 00:05:32,500 and being successful. 160 00:05:32,500 --> 00:05:33,833 How'd you do that? >>Humble. 161 00:05:33,833 --> 00:05:34,666 >>Humble. >>Humble? 162 00:05:34,666 --> 00:05:37,633 >>Take nothing for granted, okay? 163 00:05:38,733 --> 00:05:41,833 No matter how successful you are, 164 00:05:41,833 --> 00:05:44,000 no matter how long you've been in a place, 165 00:05:44,000 --> 00:05:45,733 it takes years to get a customer, 166 00:05:45,733 --> 00:05:48,233 but it takes one wrong word to lose them. 167 00:05:48,233 --> 00:05:49,633 >>Oh, yeah. 168 00:05:49,633 --> 00:05:51,500 >>I think a really important factor, also is 169 00:05:51,500 --> 00:05:53,633 in Charlottesville, 170 00:05:53,666 --> 00:05:55,133 I think if you're going to be successful, 171 00:05:55,133 --> 00:05:56,900 matter of fact, I know if you're going to be successful 172 00:05:56,900 --> 00:05:58,100 in Charlottesville, 173 00:05:58,100 --> 00:05:59,533 you better connect with the community here. 174 00:05:59,533 --> 00:06:02,066 And that includes all of your nonprofit organizations, 175 00:06:02,066 --> 00:06:05,166 the people who are in those nonprofit organizations. 176 00:06:05,166 --> 00:06:06,600 And when you're in Charlottesville, 177 00:06:06,600 --> 00:06:08,100 you have that opportunity. 178 00:06:08,100 --> 00:06:11,366 I mean, there's hundreds of nonprofit organizations 179 00:06:11,366 --> 00:06:14,300 and I was involved with so many different ones 180 00:06:14,300 --> 00:06:15,133 in the early days. 181 00:06:15,133 --> 00:06:16,333 >>Yeah. 182 00:06:16,333 --> 00:06:18,466 >>And I know, so many wonderful people. 183 00:06:18,466 --> 00:06:21,266 And they would come here, and I would come there. 184 00:06:21,266 --> 00:06:24,733 And I think that's the basis for how it all started. 185 00:06:24,733 --> 00:06:26,766 Okay, so you want a cheeseburger, is that correct? 186 00:06:26,766 --> 00:06:28,000 >>Yeah. 187 00:06:28,000 --> 00:06:28,933 And what do you want on your half? 188 00:06:28,933 --> 00:06:29,833 No, we'll do it the same. 189 00:06:29,833 --> 00:06:31,233 (laughs) 190 00:06:31,233 --> 00:06:32,500 >>People come here, 191 00:06:32,500 --> 00:06:34,666 obviously for the food and the ice cream. 192 00:06:34,666 --> 00:06:37,200 But that's not even close to the only reason they come here. 193 00:06:37,200 --> 00:06:39,200 Talk about who comes here and why? 194 00:06:40,366 --> 00:06:43,666 >>Well, you know I've often heard, 195 00:06:43,666 --> 00:06:46,166 it's like their Cheers. 196 00:06:46,166 --> 00:06:47,466 You remember the T.V. show? 197 00:06:47,466 --> 00:06:49,366 >>Yeah, this is their Cheers. 198 00:06:49,366 --> 00:06:51,566 >>You know it's where everybody comes 199 00:06:51,566 --> 00:06:54,266 'cause it's just a cool hangout. 200 00:06:54,266 --> 00:06:55,300 It's a cool place. 201 00:06:56,400 --> 00:06:57,800 >>And they know you 202 00:06:57,800 --> 00:06:58,466 and they know your staff. >>And they know us 203 00:06:58,466 --> 00:06:59,400 and our staff. 204 00:06:59,400 --> 00:07:00,333 Our staff's been here anywhere 205 00:07:00,333 --> 00:07:01,600 between eight and 23 years. 206 00:07:01,600 --> 00:07:02,933 And you know. 207 00:07:03,900 --> 00:07:04,966 >>And you know them. 208 00:07:04,966 --> 00:07:07,066 >>And we know them, sure, sure. 209 00:07:07,066 --> 00:07:11,600 So it's an informal, formal place. 210 00:07:12,800 --> 00:07:15,433 At least staff wise, you know everybody's 211 00:07:15,433 --> 00:07:19,033 gonna mess with you if they need to, you know? 212 00:07:19,033 --> 00:07:19,866 (laughs) 213 00:07:19,866 --> 00:07:21,300 So I think it's just. 214 00:07:21,300 --> 00:07:23,900 >>Well you've never met a stranger, Tony. 215 00:07:23,900 --> 00:07:25,433 So I mean, you're out here talking to 216 00:07:25,433 --> 00:07:26,900 everybody all the time. 217 00:07:26,900 --> 00:07:29,433 I mean, I can't even imagine you not being out here. 218 00:07:29,433 --> 00:07:31,800 >>I love people, I love talking to people. 219 00:07:31,800 --> 00:07:33,966 You know, all shapes, all sizes, all intellects. 220 00:07:33,966 --> 00:07:37,166 And I just love talking to people. 221 00:07:37,166 --> 00:07:38,066 Come on, you ready? 222 00:07:38,066 --> 00:07:39,200 You ready? >>No, I'm weak. 223 00:07:39,200 --> 00:07:41,866 >>Go (laughs) 224 00:07:41,866 --> 00:07:43,133 she's not weak dude. 225 00:07:43,133 --> 00:07:45,333 She wouldn't have beat me but she's not weak. 226 00:07:46,533 --> 00:07:47,800 >>Talk about some of the celebrities 227 00:07:47,800 --> 00:07:49,066 who've come through here. 228 00:07:49,066 --> 00:07:51,633 >>Oh, well some of the celebrities. 229 00:07:51,633 --> 00:07:52,833 >>Muhammad Ali. 230 00:07:52,833 --> 00:07:53,500 >>Muhammad Ali, Sam Shepard, Jessica Lange, 231 00:07:53,500 --> 00:07:54,200 >>Oh right 232 00:07:55,533 --> 00:07:58,466 Sissy Spacek, very good customers years ago, 233 00:07:58,466 --> 00:08:00,900 >>Yeah. >>when we first opened up. 234 00:08:00,900 --> 00:08:03,166 We've had Jimmy Buffett here. 235 00:08:03,166 --> 00:08:04,466 Barbra Streisand on the mall. 236 00:08:04,466 --> 00:08:09,466 I've had Paul Newman in here, Joanne Woodward. 237 00:08:09,466 --> 00:08:11,166 >>Wow. 238 00:08:11,166 --> 00:08:14,200 I want to know from your perspective, why Charlottesville? 239 00:08:14,200 --> 00:08:16,100 You love Charlottesville, why? 240 00:08:16,100 --> 00:08:17,933 >>Yeah, well you know when I first came here, 241 00:08:17,933 --> 00:08:20,866 I thought well this is nice, you know. 242 00:08:20,866 --> 00:08:22,400 I've got an opportunity, what we'll do, 243 00:08:22,400 --> 00:08:26,033 we'll get this store and we'll try and franchise it. 244 00:08:26,033 --> 00:08:28,066 We'll see how far we can take it. 245 00:08:28,066 --> 00:08:29,833 And then the longer I was here, 246 00:08:29,833 --> 00:08:33,666 the more I realized this is a really neat place 247 00:08:33,666 --> 00:08:37,600 and the people were great and you know, 248 00:08:37,600 --> 00:08:39,266 they were welcoming me. 249 00:08:40,266 --> 00:08:43,100 >>Tony is funny, ha ha ha. 250 00:08:43,100 --> 00:08:45,633 (laughs) 251 00:08:45,633 --> 00:08:47,900 Tony knows, he says he loves me to death. 252 00:08:47,900 --> 00:08:49,166 I love him to death. 253 00:08:49,166 --> 00:08:50,533 We just get, we've always got along. 254 00:08:50,533 --> 00:08:52,400 >>Yeah, yeah, everybody loves her. 255 00:08:52,400 --> 00:08:54,633 People come in just to see Granny. 256 00:08:54,633 --> 00:08:56,700 Where's that Granny? 257 00:08:56,700 --> 00:08:58,100 Granny here today? >>Yep, yep. 258 00:08:58,100 --> 00:08:59,366 (laughs) 259 00:08:59,366 --> 00:09:01,100 >>When we answer the phone when she calls, 260 00:09:01,100 --> 00:09:03,200 we go, "Chaps"... 261 00:09:03,200 --> 00:09:04,533 >>I do. >>Granny here. 262 00:09:04,533 --> 00:09:06,300 (laughs) 263 00:09:06,300 --> 00:09:11,300 >>It's nice to have a place that has lasted 264 00:09:11,300 --> 00:09:14,266 and sustained kind of in it's true form 265 00:09:14,266 --> 00:09:18,166 rather than something that's been bought by somebody else 266 00:09:18,166 --> 00:09:22,066 and kind of salvaged that doesn't have that authentic charm 267 00:09:22,066 --> 00:09:26,066 of local family and you know, 268 00:09:26,066 --> 00:09:28,000 kind of carrying through over the generations. 269 00:09:28,000 --> 00:09:29,166 That's cool. 270 00:09:29,166 --> 00:09:30,366 >>The sauce is really what does it. 271 00:09:30,366 --> 00:09:32,900 It's a nice toast, good toast on both sides, 272 00:09:35,366 --> 00:09:36,566 it's delicious. 273 00:09:36,566 --> 00:09:38,366 I don't know how else to describe it. 274 00:09:38,366 --> 00:09:41,133 (toast crunches) 275 00:09:42,066 --> 00:09:43,133 Pretty glutinous. 276 00:09:43,133 --> 00:09:44,866 (laughs) 277 00:09:44,866 --> 00:09:46,700 >>What are some of the favorites here? 278 00:09:46,700 --> 00:09:47,966 The lunch items. 279 00:09:47,966 --> 00:09:50,800 >>Oh, one of our, one of my favorites of course, 280 00:09:50,800 --> 00:09:52,733 is my chicken salad bacon provolone 281 00:09:52,733 --> 00:09:55,066 on grilled Italian sesame semolina bread. 282 00:09:55,066 --> 00:09:56,133 Oh my God. >>Is that on the menu, 283 00:09:56,133 --> 00:09:57,100 or is that just what >>Yeah, 284 00:09:57,100 --> 00:09:58,100 >>you make for yourself? >>no. 285 00:09:58,100 --> 00:09:59,200 >>No, no, no. 286 00:09:59,200 --> 00:10:00,133 It's on the menu. >>Okay. 287 00:10:00,133 --> 00:10:01,400 >>It's to die for, I mean, 288 00:10:01,400 --> 00:10:04,300 it's, this real Italian bread that just grilled 289 00:10:04,300 --> 00:10:08,066 and bacon and egg salad and provolone, absolutely fantastic. 290 00:10:08,066 --> 00:10:09,366 >>I've gotta have that sometime, okay. 291 00:10:09,366 --> 00:10:10,600 >>It's really wonderful. 292 00:10:12,033 --> 00:10:14,033 The Philly cheese steaks, my burgers are world class, 293 00:10:14,033 --> 00:10:16,866 100% sirloin tips, ground down. 294 00:10:16,866 --> 00:10:18,833 We season, lightly season them, 295 00:10:18,833 --> 00:10:20,200 just to bring out the meat flavor 296 00:10:20,200 --> 00:10:21,633 and their top shelf, you know? 297 00:10:21,633 --> 00:10:23,533 >>You've had your staff from anywhere 298 00:10:23,533 --> 00:10:25,233 from eight to 20 some years. 299 00:10:25,233 --> 00:10:26,200 >>23 years, yeah. 300 00:10:26,200 --> 00:10:27,833 >>So what's the secret to that? 301 00:10:27,833 --> 00:10:29,766 That's a pretty big deal. 302 00:10:29,766 --> 00:10:31,700 >>It is, especially in a, you know, 303 00:10:31,700 --> 00:10:34,666 1200 square foot store with so many different personalities. 304 00:10:34,666 --> 00:10:35,900 >>Yeah. 305 00:10:35,900 --> 00:10:38,466 >>I certainly make them have my personality. 306 00:10:38,466 --> 00:10:40,000 (laughs) 307 00:10:40,000 --> 00:10:42,766 No, no, you know that's a little, it's a little nutty. 308 00:10:42,766 --> 00:10:44,333 It's a little, it's a blending. 309 00:10:44,333 --> 00:10:46,466 I think the basis for it all, 310 00:10:46,466 --> 00:10:51,433 is that I'm not their boss unless I need to be. 311 00:10:52,600 --> 00:10:53,833 As long as that structure's in place 312 00:10:53,833 --> 00:10:55,133 and they know what we expect out of them 313 00:10:55,133 --> 00:10:58,100 for interactions with people. 314 00:10:58,100 --> 00:11:00,066 >>So what about the future? 315 00:11:00,066 --> 00:11:02,366 You're always in here, not just holding court 316 00:11:02,366 --> 00:11:05,066 but talking and working things out with people 317 00:11:05,066 --> 00:11:06,833 and what in the world are you gonna do 318 00:11:06,833 --> 00:11:08,966 if you're not here doing that? 319 00:11:08,966 --> 00:11:11,666 >>Well, that would be part of the sale or part. 320 00:11:11,666 --> 00:11:12,500 >>Oh, you come with it? 321 00:11:12,500 --> 00:11:13,733 (laughs) 322 00:11:13,733 --> 00:11:14,933 Right there, you sit on the stool. 323 00:11:14,933 --> 00:11:17,366 >>I just don't want to be, you know 324 00:11:17,366 --> 00:11:21,333 doing a lot of the heavy lifting type of stuff. 325 00:11:21,333 --> 00:11:24,466 You know the ice cream stuff and 326 00:11:25,933 --> 00:11:28,600 what we do is pretty physical, 327 00:11:28,600 --> 00:11:29,866 >>Yeah. you know? 328 00:11:29,866 --> 00:11:31,400 To get everything set up in the day 329 00:11:31,400 --> 00:11:34,333 and to keep us going because we do make everything here. 330 00:11:34,333 --> 00:11:35,600 >>Right, everything from scratch. 331 00:11:35,600 --> 00:11:36,433 >>Everything is made here from scratch. 332 00:11:36,433 --> 00:11:37,766 >>You do your cones, 333 00:11:37,766 --> 00:11:39,266 everything, your ice cream. >>Yeah, yeah. 334 00:11:39,266 --> 00:11:41,000 >>How do you feel when you walk out here in the morning. 335 00:11:41,000 --> 00:11:42,433 You walk out, you come here, you set up, 336 00:11:42,433 --> 00:11:43,900 you walk out, you're taking to people, 337 00:11:43,900 --> 00:11:45,433 how do you feel? 338 00:11:45,433 --> 00:11:49,233 >>I feel like renewed in life. 339 00:11:49,233 --> 00:11:52,500 Happy, happy, I'm happy, you know? 340 00:11:52,500 --> 00:11:53,333 >>Yeah. >>I mean I walk out 341 00:11:53,333 --> 00:11:54,600 this door every day. 342 00:11:54,600 --> 00:11:57,500 And I'm just again, thankful and blessed 343 00:11:57,500 --> 00:12:00,633 that I've had the opportunity to be here 344 00:12:00,633 --> 00:12:02,800 in such a great town. 345 00:12:02,800 --> 00:12:05,200 >>Come to get some ice cream? >>Yeah, take a little stroll and get a little scoop of ice cream. 346 00:12:05,200 --> 00:12:07,633 >>Come to get some ice cream? >>Yeah, take a little stroll and get a little scoop of ice cream.