WEBVTT 00:05.872 --> 00:07.905 align:start >> GROWING PAINS FOR THE 00:07.908 --> 00:10.141 align:start DEPARTMENT OF CHILD SAFETY. 00:10.144 --> 00:13.778 align:start >> THE CHANGES THAT NEED TO 00:13.781 --> 00:14.145 align:start HAPPEN ARE CULTURAL, AND A LONG 00:14.148 --> 00:16.014 align:start TIME. 00:16.017 --> 00:16.681 align:start WE'VE GOT TO GET THE 00:16.684 --> 00:17.715 align:start INTERVENTION RIGHT BUT THE 00:17.718 --> 00:19.417 align:start CHANGES THAT ARE GOING TO HAVE 00:19.420 --> 00:20.418 align:start TO HAPPEN TO THE SYSTEM AREN'T 00:20.421 --> 00:23.354 align:start GOING TO HAPPEN OVERNIGHT. 00:23.357 --> 00:25.223 align:start >> WATCHING OUT FOR CASE WORKERS 00:25.226 --> 00:27.792 align:start AND NEARLY 20,000 CHILDREN. 00:27.795 --> 00:29.227 align:start >> THESE ARE SOME OF THE MOST 00:29.230 --> 00:31.062 align:start VULNERABLE CHILDREN AND FAMILIES 00:31.065 --> 00:32.630 align:start IN OUR STATE. 00:32.633 --> 00:33.498 align:start AND WE REALLY NEED TO DO THE 00:33.501 --> 00:36.534 align:start BEST FOR THEM. 00:36.537 --> 00:37.468 align:start >> AS THE CASE LOAD GROWS SO 00:37.471 --> 00:41.873 align:start DOES AGENCY TURNOVER. 00:48.381 --> 00:51.949 align:start >>> A PILOT PROGRAM DESIGNED TO 00:51.952 --> 00:54.018 align:start HELP FOSTER FAMILIES IS MAKING 00:54.021 --> 00:56.387 align:start AN IMPACT IN PIMA COUNTY. 00:56.390 --> 00:59.290 align:start ARIZONA PUBLIC MEDIA'S 00:59.293 --> 00:59.590 align:start CHRISTOPHER CONOVER HAS THE 00:59.593 --> 01:02.660 align:start STORY. 01:02.663 --> 01:04.362 align:start >> TWO DOZEN CHURCHES IN PIMA 01:04.365 --> 01:06.064 align:start COUNTY ARE OPENING DOORS, 01:06.067 --> 01:07.265 align:start STORAGE ROOMS, WALLETS AND 01:07.268 --> 01:08.366 align:start HEARTS TO WORK WITH WITH THE 01:08.369 --> 01:10.468 align:start DEPARTMENT OF CHILD SAFETY TO 01:10.471 --> 01:12.704 align:start HELP FAMILIES IN NEED. 01:12.707 --> 01:13.037 align:start IT'S A PROGRAM CALLED CARE 01:13.040 --> 01:16.774 align:start PORTAL. 01:16.777 --> 01:18.076 align:start >> OFTENTIMES THE CASE WORKER 01:18.079 --> 01:20.278 align:start KNOWS THE IMMEDIATE FELT NEED OF 01:20.281 --> 01:21.946 align:start A CHILD OR FAMILY BUT IT'S VERY 01:21.949 --> 01:23.281 align:start DIFFICULT TO GET THAT OUT TO THE 01:23.284 --> 01:25.283 align:start PEOPLE WHO CAN REALLY DO 01:25.286 --> 01:27.385 align:start ANYTHING TO MEET THAT NEED. 01:27.388 --> 01:29.821 align:start SO, BELIEVING THAT THE CHURCH IS 01:29.824 --> 01:32.690 align:start CALLED TO CARE FOR WIDOWS AND OR 01:32.693 --> 01:35.226 align:start PHONES AS IT SAYS IN JAMES 1:27, 01:35.229 --> 01:36.961 align:start THAT'S PURE RELIGION CARING FOR 01:36.964 --> 01:40.732 align:start WIDOWS AND ORPHANS IN DISTRESS 01:40.735 --> 01:42.834 align:start WE HAVE AN OPPORTUNITY AND A 01:42.837 --> 01:44.736 align:start RESPONSIBILITY TO HELP DCF MEET 01:44.739 --> 01:48.072 align:start THE NEEDS OF THIS CHILDREN. 01:48.075 --> 01:49.440 align:start >> WHEN DCS FINDS A FAMILY 01:49.443 --> 01:51.142 align:start NEEDING ASSISTANCE CARE PORTAL 01:51.145 --> 01:52.377 align:start SENDS E-MAIL TO MEMBER CHURCHES 01:52.380 --> 01:54.412 align:start ASKING FOR HELP. 01:54.415 --> 01:57.048 align:start AT FIRST ASSEMBLY OF GOD IN 01:57.051 --> 01:57.348 align:start TUCSON AND LENA AND JOE WHO GET 01:57.351 --> 01:59.384 align:start THAT. 01:59.387 --> 02:00.785 align:start >> SINCE WE'RE A TEAM, IT'S KIND 02:00.788 --> 02:02.720 align:start OF SIMPLE. 02:02.723 --> 02:04.889 align:start I'M NEXT TO HIM LOOKING AT THE 02:04.892 --> 02:06.124 align:start COMPUTER REQUESTS, AND WE TALK 02:06.127 --> 02:07.025 align:start OVER WITH EACH OTHER. 02:07.028 --> 02:08.760 align:start WE PRAY ABOUT IT. 02:08.763 --> 02:10.228 align:start AND IF IT'S SOMETHING WE FEEL WE 02:10.231 --> 02:10.561 align:start CAN DO WE BRING IT BEFORE THE 02:10.564 --> 02:15.500 align:start CHURCH. 02:15.503 --> 02:15.800 align:start >> THOSE REQUESTS CAN RUN THE 02:15.803 --> 02:17.702 align:start GAMUT. 02:17.705 --> 02:22.907 align:start >> WE'VE TAKEN TODDLER BEDS, 02:22.910 --> 02:23.274 align:start REGULAR BEDS, BUNK BEDS, FOOD, 02:23.277 --> 02:25.109 align:start DRESSERS. 02:25.112 --> 02:27.111 align:start >> THEY SCOUR THE INTERNET FOR 02:27.114 --> 02:27.412 align:start GOOD DEALS ON THINGS FAMILIES 02:27.415 --> 02:29.514 align:start NEED. 02:29.517 --> 02:30.715 align:start THE MOST EXCITING FOR EVERYONE 02:30.718 --> 02:32.116 align:start IS BEDS. 02:32.119 --> 02:32.850 align:start >> THAT'S A GOOD ONE. 02:32.853 --> 02:34.318 align:start >> THAT'S PERFECT. 02:34.321 --> 02:36.521 align:start >> A DRESSER INCLUDED. 02:36.524 --> 02:37.689 align:start >> THE KIDS, THEY LOVE IT WHEN 02:37.692 --> 02:39.257 align:start YOU BRING THEM A BED. 02:39.260 --> 02:39.991 align:start THEY JUMP ON THE BED 02:39.994 --> 02:42.160 align:start IMMEDIATELY, AS SOON AS YOU SET 02:42.163 --> 02:43.294 align:start IT UP THEY GET ON THE BED AND GO 02:43.297 --> 02:44.262 align:start OH, MOM, IS THIS MINE. 02:44.265 --> 02:46.364 align:start THEY LOVE IT. 02:46.367 --> 02:48.366 align:start >> CARE PORTAL DOESN'T CAKE 02:48.369 --> 02:48.700 align:start MONEY FROM DCS TO RUN THE 02:48.703 --> 02:50.968 align:start PROGRAM. 02:50.971 --> 02:52.270 align:start THE FUNDS COME FROM DONATIONS. 02:52.273 --> 02:53.438 align:start SOMETHING THAT COULD PUT A 02:53.441 --> 02:55.206 align:start STRAIN ON CHURCH BUDGETS. 02:55.209 --> 02:57.208 align:start >> THIS IS SOMETHING THAT 02:57.211 --> 02:57.508 align:start EVERYBODY COULD BE INVOLVED 02:57.511 --> 02:59.243 align:start WITH. 02:59.246 --> 03:01.079 align:start IF YOU CAN ONLY THROW A DOLLAR 03:01.082 --> 03:03.348 align:start TOWARD IT THAT GOES A LONG WAY 03:03.351 --> 03:05.583 align:start WHEN YOU HAVE NEEDS LIKE 03:05.586 --> 03:07.352 align:start MATTRESSES, BEDS, DRESSERS, 03:07.355 --> 03:09.153 align:start BEDROOM FURNITURE, OR SOFA FOR 03:09.156 --> 03:13.891 align:start THE LIVING ROOM. 03:13.894 --> 03:14.258 align:start AND SO, EVERYBODY HAS BEEN VERY 03:14.261 --> 03:16.327 align:start GENEROUS. 03:16.330 --> 03:18.129 align:start >> DCS IS OFTEN SEEN AS THE BAD 03:18.132 --> 03:18.896 align:start GUY, THE PEOPLE TAKING KIDS OUT 03:18.899 --> 03:20.732 align:start OF HOMES. 03:20.735 --> 03:22.600 align:start BUT OFFICIALS SAY PARTNERING 03:22.603 --> 03:23.735 align:start WITH CARE PORTAL IS ABOUT JUST 03:23.738 --> 03:25.403 align:start THE OPTS SIT. 03:25.406 --> 03:28.272 align:start >> IT'S TO KEEP IT OUT OF THE 03:28.275 --> 03:29.007 align:start SYSTEM, IT'S TO PRESERVE THEM 03:29.010 --> 03:29.374 align:start WITH PEOPLE THEY KNOW AND THEY 03:29.377 --> 03:30.742 align:start ARE LOVED. 03:30.745 --> 03:32.410 align:start WE BELIEVE WHEN IT'S NOT SAFE 03:32.413 --> 03:33.745 align:start FOR A CHILD TO BE IN A HOME WITH 03:33.748 --> 03:35.546 align:start FAMILY THEN WE SHOULD LOOK AT 03:35.549 --> 03:37.715 align:start SOMEBODY ELSE THAT IS CONNECTED 03:37.718 --> 03:38.750 align:start TO THAT CHILD TO LOVE THEM AND 03:38.753 --> 03:40.084 align:start GIVE THEM CARE IN THAT TIME. 03:40.087 --> 03:42.220 align:start SO IT'S A WAY WE CAN REACH OUT 03:42.223 --> 03:43.755 align:start TO RELATIVES AND THEY MAY NEED 03:43.758 --> 03:45.089 align:start OKAY, WE NEED A BED TO DO THAT 03:45.092 --> 03:46.924 align:start OR WE'RE NOT SET UP YET OR YOU 03:46.927 --> 03:48.593 align:start KNOW, WE'RE GOING TO TAKE FOUR 03:48.596 --> 03:50.995 align:start KIDS TO THEIR HOME SO MAYBE THEY 03:50.998 --> 03:51.295 align:start NEED EXTRA HELP THROUGH THAT 03:51.298 --> 03:52.897 align:start WEEK. 03:52.900 --> 03:53.197 align:start SO THAT'S WHAT IT'S REALLY 03:53.200 --> 03:55.867 align:start ABOUT. 03:55.870 --> 03:56.868 align:start >> I THINK WE HAVE THAT. 03:56.871 --> 03:58.903 align:start WE SHOULD REALLY TAKE THAT ONE. 03:58.906 --> 04:00.171 align:start >> CARE PORTAL LAUNCHED IN PIMA 04:00.174 --> 04:02.173 align:start COUNTY IN DECEMBER, OFFICIALS 04:02.176 --> 04:03.441 align:start SAY THEY WANT TO TAKE TO THE 04:03.444 --> 04:04.642 align:start MARICOPA COUNTY BASED ON THREE 04:04.645 --> 04:06.878 align:start MONTHS OF SUCCESS. 04:06.881 --> 04:10.515 align:start >> IT IS WORKING, WE ARE 04:10.518 --> 04:11.749 align:start FOLLOWING UP, WE DO A WEEK 04:11.752 --> 04:14.819 align:start FOLLOW-UP, WE DO -- WE'RE GOING 04:14.822 --> 04:15.787 align:start TO FOLLOW UP AND SEE IF THIS IS 04:15.790 --> 04:17.121 align:start REALLY WORKING SO THOUGH IT'S 04:17.124 --> 04:18.289 align:start EARLY STAGES EVEN THE FAMILIES 04:18.292 --> 04:20.224 align:start THAT HAVE BEEN HELPED IN THE 04:20.227 --> 04:22.460 align:start LAST COUPLE OF MONTHS, THEY ARE 04:22.463 --> 04:23.061 align:start STILL A FAMILY, WE HAVEN'T 04:23.064 --> 04:26.030 align:start REMOVED CHILDREN. 04:26.033 --> 04:27.432 align:start >> THE GOAL IS GET MORE THAN 100 04:27.435 --> 04:28.666 align:start CHURCHES INVOLVED IN PIMA COUNTY 04:28.669 --> 04:31.936 align:start BY THE END OF THIS YEAR. 04:31.939 --> 04:32.303 align:start NOT TO MENTION THE EXPANSION TO 04:32.306 --> 04:33.905 align:start MARICOPA. 04:33.908 --> 04:35.907 align:start FOR CHURCHES WORRIED ABOUT 04:35.910 --> 04:37.275 align:start TAKING THE RESPONSIBILITY ON, 04:37.278 --> 04:39.277 align:start PASTOR MUNNS UNDERSTANDS HOW 04:39.280 --> 04:40.878 align:start TIGHT BUDGETS GET. 04:40.881 --> 04:41.212 align:start BUT HE SAYS THAT'S NOT AN 04:41.215 --> 04:44.615 align:start EXCUSE. 04:44.618 --> 04:46.117 align:start >> SO, IT'S ALMOST LIKE I CAN'T 04:46.120 --> 04:49.454 align:start DO ANYTHING RIGHT NOW. 04:49.457 --> 04:51.356 align:start WELL, NOW IS WHEN IT'S NEEDED. 04:51.359 --> 04:53.524 align:start SO, I WOULD ENCOURAGE PEOPLE 04:53.527 --> 04:56.427 align:start JUST TO STOP SOMETHING ELSE THAT 04:56.430 --> 04:57.362 align:start YOU'RE NOT REALLY BEING 04:57.365 --> 04:59.464 align:start EFFECTIVE WITH AND LET'S KEEP 04:59.467 --> 05:00.999 align:start THE KIDS WITH THEIR FAMILIES AND 05:01.002 --> 05:03.534 align:start SO THERE'S NOT ALL OF THIS 05:03.537 --> 05:04.969 align:start SHUFFLING KIDS FROM' TER CARE TO 05:04.972 --> 05:07.005 align:start FOSTER CARE AND DIFFERENT PLACES 05:07.008 --> 05:11.042 align:start THAT THEY MIGHT HAVE TO STAY AND 05:11.045 --> 05:11.409 align:start JUST KEEP THEM WITH THEIR 05:11.412 --> 05:13.878 align:start FAMILIES. 05:13.881 --> 05:15.880 align:start >>> NEARLY 20,000 CHILDREN IN 05:15.883 --> 05:18.049 align:start ARIZONA ARE OUT OF THEIR HOMES 05:18.052 --> 05:20.151 align:start AND CONSIDERED IN STATE CUSTODY. 05:20.154 --> 05:23.388 align:start SENATE PRESIDENT ANDY BIGGS SAYS 05:23.391 --> 05:23.755 align:start LAWMAKERS TAKE THAT NUMBER 05:23.758 --> 05:25.723 align:start SERIOUSLY. 05:25.726 --> 05:28.192 align:start >> WE INCREASED FUNDING THERE 05:28.195 --> 05:32.330 align:start LIKE 350% OVER FOUR YEARS, AND 05:32.333 --> 05:34.432 align:start AS YOU SAY, WE CONTINUE TO SEE 05:34.435 --> 05:36.567 align:start CASE LOAD GROWTH AND SOMETIMES 05:36.570 --> 05:38.102 align:start THE PRIORITIES ARE NOT REALLY 05:38.105 --> 05:40.605 align:start WHAT I PERSONALLY AND I THINK A 05:40.608 --> 05:40.938 align:start LOT OF MY MEMBERS WOULD LIKE TO 05:40.941 --> 05:42.940 align:start SEE. 05:42.943 --> 05:44.742 align:start I THINK -- I THINK WE ALL COME 05:44.745 --> 05:46.678 align:start ACROSS -- CAN COME TO THE 05:46.681 --> 05:49.814 align:start BIPARTISAN CONCLUSION NOW THAT 05:49.817 --> 05:52.517 align:start IT IS BETTER TO KEEP A CHILD IN 05:52.520 --> 05:55.486 align:start THEIR HOME WITH SERVICES WHERE 05:55.489 --> 05:57.655 align:start POSSIBLE. 05:57.658 --> 05:58.956 align:start BUT OUR REMOVAL RATE IS AN 05:58.959 --> 06:00.658 align:start OUTLIER NATIONALLY. 06:00.661 --> 06:01.125 align:start SO WE'RE TAKING AWAY TOO MANY 06:01.128 --> 06:02.827 align:start KIDS. 06:02.830 --> 06:04.028 align:start I THINK THERE IS KIND OF A 06:04.031 --> 06:05.763 align:start CONSENSUS ACROSS BOTH PARTY 06:05.766 --> 06:06.864 align:start LINES OF THAT. 06:06.867 --> 06:08.833 align:start BUT WHAT I WOULD TELL YOU IS 06:08.836 --> 06:11.235 align:start THAT AS WE LOOK AT IT AND IF WE 06:11.238 --> 06:13.171 align:start CHECK IT OUT WITH BUDGETTARY 06:13.174 --> 06:14.439 align:start ISSUES, WITH POLICY ISSUES, 06:14.442 --> 06:15.039 align:start THOSE ARE GOING TO BE RELATED TO 06:15.042 --> 06:17.909 align:start ONE ANOTHER. 06:17.912 --> 06:19.677 align:start WE WANT TO SEE PROGRESS AND IF 06:19.680 --> 06:22.046 align:start WE SEE PROGRESS OR AREA OF NEED, 06:22.049 --> 06:25.283 align:start WE WANT TO KNOW THAT THAT AREA 06:25.286 --> 06:28.820 align:start OF NEED IS BEING MET, BOTH 06:28.823 --> 06:30.755 align:start RESOURCE WISE FROM A BUDGETARY 06:30.758 --> 06:32.490 align:start STANDPOINT, CERTAINLY FROM THE 06:32.493 --> 06:36.361 align:start HUMAN CAPITAL SIDE. 06:36.364 --> 06:37.495 align:start SO THIS IS -- THIS IS REALLY -- 06:37.498 --> 06:38.196 align:start THIS IS REALLY THE PROBLEM THAT 06:38.199 --> 06:40.331 align:start WE HAVE. 06:40.334 --> 06:44.102 align:start AND I THINK THERE'S NO ONE HERE 06:44.105 --> 06:45.436 align:start THAT IS SAYING THIS IS FIXED OR 06:45.439 --> 06:52.377 align:start WE'RE CONTENT. 06:52.380 --> 06:54.579 align:start I THINK EVERYBODY HERE IS 06:54.582 --> 06:55.146 align:start ACTIVITY CONTINUES TO REMAIN AT 06:55.149 --> 06:57.582 align:start THE FOREFRONT OF OUR 06:57.585 --> 06:58.850 align:start DISCUSSIONINGS. 06:58.853 --> 07:01.219 align:start WHETHER IT'S BUDGET OR POLICY. 07:01.222 --> 07:02.920 align:start I THINK THAT'S A GOOD THING. 07:02.923 --> 07:03.521 align:start SO I WAS ORIGINALLY -- LET ME 07:03.524 --> 07:06.057 align:start GIVE YOU A FOR INSTANCE. 07:06.060 --> 07:09.160 align:start I WAS ORIGINALLY OPPOSED TO THE 07:09.163 --> 07:11.295 align:start REMOVAL FROM EES BECAUSE THEY 07:11.298 --> 07:12.263 align:start WERE TRYING TO SELL IT AS 07:12.266 --> 07:13.498 align:start EFFICIENCY MEASURE. 07:13.501 --> 07:15.133 align:start BUT I NEVER COULD SEE HOW THAT 07:15.136 --> 07:18.302 align:start COULD BE THE CASE BECAUSE WHEN 07:18.305 --> 07:19.737 align:start YOU'RE IN DES, A LOT OF SERVICE 07:19.740 --> 07:22.006 align:start PROVIDERS ARE HOUSED AND YOU 07:22.009 --> 07:23.741 align:start CAN -- YOU SHOULD BE HAVING THE 07:23.744 --> 07:24.042 align:start COMMUNICATIONS TO MAKE THAT 07:24.045 --> 07:26.377 align:start WORK. 07:26.380 --> 07:28.479 align:start BUT THE ONE THING I'LL SAY IS 07:28.482 --> 07:28.746 align:start REALLY HAPPENED IN A POSITIVE 07:28.749 --> 07:31.549 align:start WAY. 07:31.552 --> 07:32.450 align:start ALTHOUGH A LOT OF PEOPLE PAY NOT 07:32.453 --> 07:32.950 align:start SEE IT AS POSITIVE. 07:32.953 --> 07:35.887 align:start I DO. 07:35.890 --> 07:37.288 align:start IS BY PULLING DCS OUT OF DES 07:37.291 --> 07:40.892 align:start WHAT YOU HAVE DONE NOW IS THERE 07:40.895 --> 07:42.927 align:start IS -- THERE'S NO PLACE TO HIDE. 07:42.930 --> 07:44.696 align:start IT IS UNDER MAGNIFYING GLASS. 07:44.699 --> 07:47.031 align:start >> THE DEPARTMENT OF CHILD 07:47.034 --> 07:48.433 align:start SAFETY KNOWN AS DCS IS ONE OF 07:48.436 --> 07:50.168 align:start THE LARGEST STATE AGENCIES. 07:50.171 --> 07:52.203 align:start AS A NUMBER OF CHILDREN IN THE 07:52.206 --> 07:53.638 align:start SYSTEM GROWS, SO DOES TURNOVER 07:53.641 --> 07:56.574 align:start RATE FOR CASE WORKERS. 07:56.577 --> 07:59.944 align:start HERE AGAIN IS CHRISTOPHER 07:59.947 --> 08:01.746 align:start CONOVER WITH DOUG NICK. 08:01.749 --> 08:03.414 align:start >> WE'VE SEEN IN SEVERAL MONTHS 08:03.417 --> 08:04.582 align:start ENCOURAGING TRENDS, ONE THING 08:04.585 --> 08:05.516 align:start OUR SERVICE WAIT LIST IS DOWN 08:05.519 --> 08:06.818 align:start WHICH IS EXCELLENT. 08:06.821 --> 08:08.519 align:start SERVICES THAT GO TO FAMILIES 08:08.522 --> 08:10.521 align:start THAT MAY BE IN CRISIS, AND 08:10.524 --> 08:11.656 align:start THAT'S A GREAT MEASUREMENT OF 08:11.659 --> 08:13.591 align:start INTERVENING BEFORE A CRISIS GETS 08:13.594 --> 08:15.193 align:start OUT OF HAND AND A CHILD IS IN 08:15.196 --> 08:16.794 align:start DANGER AND NEEDS TO BE REMOVED. 08:16.797 --> 08:18.329 align:start THAT'S A GOOD TREND TO SEE THAT 08:18.332 --> 08:20.732 align:start WAIT LIST GO DOWN. 08:20.735 --> 08:23.701 align:start WE SEE THE BACKLOG OF ACTIVE 08:23.704 --> 08:26.037 align:start CASES BEING WHITTLED DOWN, ABOUT 08:26.040 --> 08:28.072 align:start 22% SINCE THE DIRECTOR TOOK 08:28.075 --> 08:28.339 align:start OFFICE, ALMOST EXACTLY A YEAR 08:28.342 --> 08:30.074 align:start AGO. 08:30.077 --> 08:32.410 align:start WHEN HE STARTED THAT LIST OF 08:32.413 --> 08:33.444 align:start INACTIVE CASES THE BACKLOG WAS 08:33.447 --> 08:35.413 align:start OVER 16,000. 08:35.416 --> 08:38.049 align:start AS OF TODAY IT'S ABOUT 12,500. 08:38.052 --> 08:39.017 align:start THAT'S ABOUT A 22% DROP. 08:39.020 --> 08:40.518 align:start SO THAT'S EXCELLENT NEWS. 08:40.521 --> 08:42.286 align:start AND THAT SHOWS A LOT OF HARD 08:42.289 --> 08:43.688 align:start WORK ON THE PART OF OUR FIELD 08:43.691 --> 08:44.922 align:start STAFF AND SUPERVISORS, PEOPLE 08:44.925 --> 08:47.258 align:start OUT THERE IN THE OFFICES DOING 08:47.261 --> 08:50.361 align:start THE JOB, TO CLOSE THOSE PORTS 08:50.364 --> 08:53.264 align:start THAT COME IN TO COMPLETE THE 08:53.267 --> 08:54.132 align:start CASES THAT ARE COMPRISED OF MANY 08:54.135 --> 08:57.969 align:start OF THOSE REPORTS. 08:57.972 --> 08:58.870 align:start IT'S A TESTAMENT TO THEIR HARD 08:58.873 --> 09:01.873 align:start WORK AND STATUTORY. 09:01.876 --> 09:02.240 align:start A COUPLE OF ENCOURAGING 09:02.243 --> 09:04.108 align:start STEININGS. 09:04.111 --> 09:06.144 align:start >> THE DIRECTOR SPOKE RECENTLY 09:06.147 --> 09:08.446 align:start WITH THE SENATE APPROPRIATIONS 09:08.449 --> 09:09.580 align:start COMMITTEE, GAVE ALL OF THE 09:09.583 --> 09:11.382 align:start NUMBERS, SOME OF THOSE NUMBERS 09:11.385 --> 09:11.883 align:start ARE UP ESPECIALLY THE CALLS 09:11.886 --> 09:14.052 align:start COMING IN. 09:14.055 --> 09:15.019 align:start BUT THE NUMBER OF REPORTS FILED 09:15.022 --> 09:16.888 align:start IS CHANGING. 09:16.891 --> 09:18.823 align:start YOU LOOK AT THE NUMBER OF 09:18.826 --> 09:20.024 align:start REPORTS THAT COME IN, OR RATHER 09:20.027 --> 09:21.426 align:start THE CALLS THAT COME IN. 09:21.429 --> 09:22.493 align:start WE ANSWER THE PHONE REGARDLESS 09:22.496 --> 09:27.565 align:start OF WHO CALLED. 09:27.568 --> 09:29.267 align:start MANY OF THOSE CALLS ARE MUNDANE 09:29.270 --> 09:30.335 align:start IN TERMS OF ALLEGATION OF CHILD 09:30.338 --> 09:31.336 align:start ABUSE OR NEGLECT. 09:31.339 --> 09:32.837 align:start MAY BE SOMEBODY THAT CALLED IN 09:32.840 --> 09:34.739 align:start THE MIDDLE OF THE NIGHT TO GET A 09:34.742 --> 09:36.674 align:start PHONE NUMBER OF A CASE WORKER 09:36.677 --> 09:38.509 align:start AND IT'S NOT AN EMERGENCY. 09:38.512 --> 09:40.945 align:start SO THE NUMBER OF REPORTS THAT WE 09:40.948 --> 09:42.046 align:start TAKE FOR INVESTIGATIONS IN THE 09:42.049 --> 09:43.648 align:start LAST CALENDAR YEAR WAS IN THE 09:43.651 --> 09:45.183 align:start NEIGHBORHOODS OF 51,000, WE'RE 09:45.186 --> 09:46.551 align:start PROJECTING ABOUT THE SAME NUMBER 09:46.554 --> 09:46.851 align:start OF MAYBE SLIGHT INCREASE THIS 09:46.854 --> 09:48.553 align:start YEAR. 09:48.556 --> 09:50.288 align:start BUT THEN IT'S LEVELING OFF. 09:50.291 --> 09:52.590 align:start SO, THE REPORTS THAT COME, SORRY 09:52.593 --> 09:53.524 align:start THE CALLS THAT COME IN AS A 09:53.527 --> 09:55.460 align:start REFLECTION OF WHATEVER CALLS 09:55.463 --> 09:57.061 align:start ARE, AND THE REPORTS REFLECTION 09:57.064 --> 09:58.396 align:start OF OUR HOT LINE EXPERTS LOOKING 09:58.399 --> 09:59.497 align:start AT THE CALL AND DETERMINING 09:59.500 --> 10:00.865 align:start OKAY, DOES THIS RISE TO THE 10:00.868 --> 10:03.501 align:start LEVEL OF A REPORT THAT NEEDS TO 10:03.504 --> 10:03.868 align:start BE INVESTIGATED AND IF SO, WHAT 10:03.871 --> 10:05.370 align:start PRIORITY. 10:05.373 --> 10:06.738 align:start SO, WE'RE SEEING LEVELING OFF 10:06.741 --> 10:09.140 align:start THERE AND PART OF THAT WOULD 10:09.143 --> 10:10.208 align:start HAVE TO DO AGAIN WITH LOWERING 10:10.211 --> 10:11.309 align:start THE SERVICE WAIT LIST BECAUSE 10:11.312 --> 10:14.545 align:start SERVICES ARE GETTING OUT THERE 10:14.548 --> 10:16.080 align:start IN A MORE RAPID TIME BEFORE 10:16.083 --> 10:18.216 align:start TROUBLE BECOMES MUCH WORSE IN A 10:18.219 --> 10:19.884 align:start FAMILY AND ALSO WHEN WE LOWER 10:19.887 --> 10:20.852 align:start THE REPORTS OR THE NUMBER OF 10:20.855 --> 10:24.055 align:start REPORTS WE COMPLETE MORE OF THEM 10:24.058 --> 10:25.390 align:start THAT FREES UP PERSONNEL HOURS TO 10:25.393 --> 10:28.092 align:start ADDRESS OTHER MATTERS THAT NEED 10:28.095 --> 10:29.460 align:start TO BE ATTENDED TO AT THE AGENCY. 10:29.463 --> 10:29.827 align:start SO IT DOES HAVE A HEALTHY METRIC 10:29.830 --> 10:31.462 align:start TO IT. 10:31.465 --> 10:32.864 align:start >> ONE OF THE THINGS THE 10:32.867 --> 10:34.732 align:start DIRECTOR TALKED ABOUT PUBLICLY 10:34.735 --> 10:36.768 align:start AND WE HEAR IN LEGISLATIVE HALLS 10:36.771 --> 10:37.835 align:start IS THE USE OF PRIVATE 10:37.838 --> 10:38.670 align:start CONTRACTORS TO HELP OUT. 10:38.673 --> 10:40.605 align:start HOW DOES THAT WORK? 10:40.608 --> 10:42.974 align:start >> WELL, THERE IS LEGISLATION TO 10:42.977 --> 10:44.509 align:start THAT EFFECT, AND WE'LL SEE HOW 10:44.512 --> 10:45.910 align:start THAT PLAYS OUT. 10:45.913 --> 10:48.046 align:start WE CERTAINLY WELCOME ASSISTANCE, 10:48.049 --> 10:49.814 align:start WE WANT TO MAKE SURE THAT OUR 10:49.817 --> 10:51.015 align:start ROLE AS A STATE AGENCY AS IS 10:51.018 --> 10:52.617 align:start LAID OUT TIP STATE LAW THERE ARE 10:52.620 --> 10:56.020 align:start CERTAIN THINGS THAT WE AS A 10:56.023 --> 10:56.454 align:start STATE AGENCY MUST DO IN TERMS OF 10:56.457 --> 10:57.588 align:start INVESTIGATION. 10:57.591 --> 10:58.589 align:start THERE ARE SOME AREAS THAT NEED 10:58.592 --> 11:00.425 align:start TO CONFORM WITH THE LAW. 11:00.428 --> 11:02.593 align:start BUT WHEN IT COMES TO GETTING 11:02.596 --> 11:05.163 align:start ASSISTANCE IN SOME AREAS, THERE 11:05.166 --> 11:07.465 align:start ARE PROPER VENDORS AND SERVICE 11:07.468 --> 11:08.700 align:start PARTNERS WE WORK WITH TO PROVIDE 11:08.703 --> 11:11.069 align:start SERVICES, BUT ALSO SOME OTHER 11:11.072 --> 11:12.337 align:start AREAS LIKE WHEN WE TALKED ABOUT 11:12.340 --> 11:13.471 align:start LOWERING THE BACKLOG OF ACTIVE 11:13.474 --> 11:15.239 align:start CASES WE HAVE ANOTHER STATE 11:15.242 --> 11:16.207 align:start AGENCY HELP US WITH 11:16.210 --> 11:18.109 align:start ADMINISTRATIVE WORK. 11:18.112 --> 11:18.910 align:start FREEING UP OUR PROFESSIONALS TO 11:18.913 --> 11:21.179 align:start DO THEIR PROFESSIONAL JOB. 11:21.182 --> 11:22.480 align:start WE ALSO HAVE SOME VENDORS 11:22.483 --> 11:24.415 align:start HELPING US IN THAT REGARD NOW. 11:24.418 --> 11:25.416 align:start SO THAT WE CAN KNOCK DOWN THAT 11:25.419 --> 11:26.651 align:start BACKLOG MORE. 11:26.654 --> 11:28.753 align:start SO WE'RE CERTAINLY WILLING AND 11:28.756 --> 11:29.587 align:start HAPPY TO HAVE THAT ASSISTANCE, 11:29.590 --> 11:32.390 align:start WHEN IT'S APPROPRIATE AND DONE 11:32.393 --> 11:33.491 align:start IN A WAY THAT FURTHERS THE 11:33.494 --> 11:35.159 align:start STATUTORY MISSION OF THE AGENCY. 11:35.162 --> 11:37.562 align:start >> I DON'T THINK ANY ONE WILL 11:37.565 --> 11:42.367 align:start SAY BEING A CASE WORKER FOR 11:42.370 --> 11:44.402 align:start CHILD PROTECTIVE AGENCY IS EASY. 11:44.405 --> 11:46.270 align:start 2:00 IN THE MORNING PHONE CALLS, 11:46.273 --> 11:47.372 align:start LONG DAYS WITHOUT THOSE. 11:47.375 --> 11:49.073 align:start THERE IS A BIG ATTRITION RATE 11:49.076 --> 11:50.241 align:start AND THE DIRECTOR ADDRESSED THAT. 11:50.244 --> 11:52.076 align:start HOW DO YOU DEAL WITH THAT? 11:52.079 --> 11:54.812 align:start >> OUR ATTRITION RATE WE'RE NOT 11:54.815 --> 11:57.215 align:start AN OUTLIER IN THE COUNTRY, AND 11:57.218 --> 12:09.927 align:start AMONG OTHER VENDORS NOT STATE 12:09.930 --> 12:12.964 align:start SERVICE PROVIDER IT IS. 12:12.967 --> 12:14.132 align:start SOME IDEAS FOR MERIT PAY AND 12:14.135 --> 12:15.133 align:start INCENTIVES, SPOT INCENTIVE PAY, 12:15.136 --> 12:19.137 align:start THAT KIND OF THING. 12:19.140 --> 12:21.005 align:start ONE THING WE'RE DOING IS WITH 12:21.008 --> 12:23.007 align:start THE INCREASE IN THE ABILITY TO 12:23.010 --> 12:24.842 align:start TRAIN OUR PEOPLE AND HELP THEM 12:24.845 --> 12:26.344 align:start TO DO THEIR JOBS BETTER AND TO 12:26.347 --> 12:28.579 align:start BRING IN THESE OTHER ENTITIES 12:28.582 --> 12:30.114 align:start THAT COME IN AND DO SOME OF THE 12:30.117 --> 12:31.349 align:start ADMINISTRATIVE TASKS THAT FREES 12:31.352 --> 12:31.916 align:start UP OUR PROFESSIONALS TO DO THE 12:31.919 --> 12:33.084 align:start PROFESSIONAL WORK. 12:33.087 --> 12:35.219 align:start AND THAT HELPS THEM WHEN THEY 12:35.222 --> 12:36.888 align:start ARE DOING THE WORK THAT REALLY 12:36.891 --> 12:39.557 align:start DEALS WITH THE CHILD'S 12:39.560 --> 12:40.291 align:start WELLBEING, THAT HELPS REALLY 12:40.294 --> 12:42.794 align:start BRING HOME THE FACT THAT THEY 12:42.797 --> 12:45.963 align:start ARE DOING THIS TO HELP A CHILD. 12:45.966 --> 12:47.465 align:start IT'S A MULTI-PRONGED EFFORT WITH 12:47.468 --> 12:49.634 align:start AGAIN, THE PROPOSAL WE TALKED 12:49.637 --> 12:51.636 align:start ABOUT, MORE TRAINING, THEY GET 12:51.639 --> 12:53.271 align:start 22 WEEKS AS THEY COME IN. 12:53.274 --> 12:54.939 align:start AND THEN WE ADDED THREE WEEKS 12:54.942 --> 12:57.075 align:start NOT CONSECUTIVELY BUT THREE 12:57.078 --> 12:58.109 align:start WEEKS ADDED TO THAT OVER TIME, 12:58.112 --> 12:59.844 align:start OF ADVANCED TRAINING. 12:59.847 --> 13:01.145 align:start AND THE MORE YOU GIVE PEOPLE 13:01.148 --> 13:03.815 align:start THESE TOOLS, THE BETTER THEY CAN 13:03.818 --> 13:04.549 align:start USE THEM, THE BETTER THEY FEEL 13:04.552 --> 13:05.817 align:start ABOUT THEIR JOB AND THE MORE WE 13:05.820 --> 13:07.518 align:start DEAL WITH REPORTS COMING IN AND 13:07.521 --> 13:09.721 align:start GET RID OF THE BACKLOG OF CASES 13:09.724 --> 13:11.322 align:start THAT FREES UP WORK THAT IS 13:11.325 --> 13:12.523 align:start MEANINGFUL WORK IN TERMS OF 13:12.526 --> 13:13.591 align:start GETTING TO A CHILD THAT MAY BE 13:13.594 --> 13:17.161 align:start IN DANGER. 13:17.164 --> 13:17.428 align:start >>> TURNOVER IN DCS IS AT ABOUT 13:17.431 --> 13:20.565 align:start 35%. 13:20.568 --> 13:22.934 align:start THE YEAR BEFORE IT WAS 25%. 13:22.937 --> 13:24.936 align:start THE AGENCY SAYS ARIZONA CASE 13:24.939 --> 13:26.104 align:start WORKERS AVERAGE ABOUT SIX YEARS 13:26.107 --> 13:29.941 align:start ON THE JOB AND THEIR AVERAGE 13:29.944 --> 13:31.976 align:start SALARY IS ABOUT $41,000 A YEAR. 13:31.979 --> 13:33.811 align:start HERE'S TIMOTHY SCHULTZ FROM THE 13:33.814 --> 13:35.346 align:start NATIONAL ASSOCIATION OF SOCIAL 13:35.349 --> 13:37.682 align:start WORKERS ARIZONA CHAPTER. 13:37.685 --> 13:40.184 align:start >> YOU ASKED THE LEGISLATURE AND 13:40.187 --> 13:40.518 align:start CONTINUE TO NOT GIVE UP ON THE 13:40.521 --> 13:43.321 align:start AGENCY. 13:43.324 --> 13:46.657 align:start WHAT DO YOU MEAN BY THAT? 13:46.660 --> 13:48.059 align:start >> IF YOU DON'T ADD ADDITIONAL 13:48.062 --> 13:50.561 align:start RESOURCES, IT'S THE TECHNOLOGY, 13:50.564 --> 13:52.030 align:start IF YOU DON'T HIRE QUALIFIED 13:52.033 --> 13:54.098 align:start PROFESSIONAL STAFF, WHO KNOW THE 13:54.101 --> 13:58.836 align:start BEST PRACTICES, IF YOU DON'T 13:58.839 --> 14:00.171 align:start HAVE INSPIRING PRAGMATIC GOOD 14:00.174 --> 14:00.471 align:start LEADERSHIP, YOU CAN'T MAKE THIS 14:00.474 --> 14:03.675 align:start WORK. 14:03.678 --> 14:04.976 align:start AND IN THE END, CHILDREN AND 14:04.979 --> 14:05.309 align:start FAMILIES ARE THE ONES THAT 14:05.312 --> 14:09.147 align:start SUFFER. 14:09.150 --> 14:10.848 align:start IT'S THE CHILD WHO LANGUISHES IN 14:10.851 --> 14:12.850 align:start FOSTER CARE WHO DOESN'T GET 14:12.853 --> 14:14.619 align:start ADOPTION, A CHILD IN FOSTER CARE 14:14.622 --> 14:15.119 align:start WHO DOESN'T GET RETURNED TO HIS 14:15.122 --> 14:17.088 align:start PARENTS. 14:17.091 --> 14:19.057 align:start ALL OF THOSE WHEN YOU GIVE UP, 14:19.060 --> 14:21.225 align:start THAT'S WHAT HAPPENS IS THAT 14:21.228 --> 14:23.294 align:start CHILDREN SUFFER. 14:23.297 --> 14:23.795 align:start AND THESE CHILDREN HAVE SUFFERED 14:23.798 --> 14:25.730 align:start ENOUGH. 14:25.733 --> 14:28.633 align:start THE REALITY IS THAT THEY MAY 14:28.636 --> 14:30.034 align:start HAVE BEEN REMOVED, THEY MAY HAVE 14:30.037 --> 14:32.637 align:start EXPERIENCED NEGLECT, THEY MAY 14:32.640 --> 14:34.439 align:start HAVE BEEN HUNGRY ACTION ALL OF 14:34.442 --> 14:36.174 align:start THESE THINGS WHEN YOU GIVE UP ON 14:36.177 --> 14:39.210 align:start THE AGENCY, WHEN YOU DON'T 14:39.213 --> 14:42.547 align:start PROVIDE RESOURCES, TECHNOLOGY, 14:42.550 --> 14:45.249 align:start QUALIFIED PROFESSIONAL STAFF, 14:45.252 --> 14:46.918 align:start AND, AND, QUALIFIED INSPIRING 14:46.921 --> 14:47.885 align:start LEADERSHIP, YOU END UP WITH KIDS 14:47.888 --> 14:49.887 align:start CAUGHT IN THIS SYSTEM. 14:49.890 --> 14:51.823 align:start >> HOW WOULD YOU FIX THE AGENCY? 14:51.826 --> 14:53.057 align:start A LOT OF LEGISLATORS WILL SAY 14:53.060 --> 14:53.591 align:start YOU JUST CAN'T THROW MORE MONEY 14:53.594 --> 14:58.329 align:start AT IT. 14:58.332 --> 14:59.864 align:start WHAT DO YOU DO? 14:59.867 --> 15:01.899 align:start >> WELL, THERE'S A LOT OF 15:01.902 --> 15:03.368 align:start QUESTION ABOUT LEADERSHIP RIGHT 15:03.371 --> 15:06.838 align:start NOW. 15:06.841 --> 15:10.241 align:start I THINK THAT ONE IS THAT I THINK 15:10.244 --> 15:13.511 align:start THAT THE AGENCY NEEDS HIGHLY 15:13.514 --> 15:18.216 align:start QUALIFIED, HIGHLY PROFESSIONAL 15:18.219 --> 15:21.019 align:start CHILD WELFARE LEADERSHIP AS A 15:21.022 --> 15:25.189 align:start START. 15:25.192 --> 15:27.258 align:start I THINK SECOND, I THINK WE NEED 15:27.261 --> 15:30.328 align:start TO RAISE THE SALARIES OF THE 15:30.331 --> 15:33.998 align:start PROFESSIONAL STAFF ON THE LINE. 15:34.001 --> 15:36.267 align:start PROBABLY IN OUR GUESS, ESTIMATE, 15:36.270 --> 15:39.671 align:start ANALYSIS, BY $10,000. 15:39.674 --> 15:43.574 align:start NOW, THAT'S A LOT OF MONEY. 15:43.577 --> 15:45.243 align:start BUT IT WILL STABILIZE THE AGENCY 15:45.246 --> 15:47.045 align:start BECAUSE PEOPLE -- PEOPLE ARE 15:47.048 --> 15:49.013 align:start LEAVING THE AGENCY BECAUSE OF 15:49.016 --> 15:51.849 align:start ALL OF THESE MORALE AND CASE 15:51.852 --> 15:53.751 align:start LOAD FACTORS, AND WE NEED -- WE 15:53.754 --> 15:56.554 align:start NEED TO STABILIZE THAT WORK 15:56.557 --> 15:59.424 align:start FORCE AS A WAY TO DO SHORT AND 15:59.427 --> 16:02.126 align:start LONG TERM SOLUTIONS. 16:02.129 --> 16:05.396 align:start SO, MORE INSPIRING, QUALIFIED 16:05.399 --> 16:05.963 align:start LEADERSHIP, HIGHLY PAID, HIGHLY 16:05.966 --> 16:07.432 align:start QUALIFIED STAFF. 16:07.435 --> 16:09.667 align:start I'D MAKE MOST OF THESE JOBS 16:09.670 --> 16:11.436 align:start REQUIRE A MASTER'S DEGREE IN 16:11.439 --> 16:13.071 align:start SOCIAL WORK OR RELATED FIELD, 16:13.074 --> 16:14.939 align:start VERY CLOSELY RELATED FIELD. 16:14.942 --> 16:18.343 align:start MARRIAGE AND FAMILY THERAPY. 16:18.346 --> 16:19.877 align:start WE NEED TO STRENGTHEN THE 16:19.880 --> 16:21.412 align:start COMMUNITY AGENCIES THAT ARE 16:21.415 --> 16:22.847 align:start PROVIDING THE SERVICE. 16:22.850 --> 16:24.248 align:start ALCOHOLISM TREATMENT, SUBSTANCE 16:24.251 --> 16:25.450 align:start ABUSE TREATMENT, FAMILY 16:25.453 --> 16:30.988 align:start COUNSELING, ALL OF THOSE KINDS 16:30.991 --> 16:34.759 align:start OF THINGS. 16:34.762 --> 16:36.327 align:start AND I THINK WE -- WE NEED TO BE 16:36.330 --> 16:37.895 align:start PATIENT A LITTLE BIT. 16:37.898 --> 16:40.131 align:start IF WE DID ALL OF THAT. 16:40.134 --> 16:41.332 align:start TAKES MORE RESOURCES, 16:41.335 --> 16:43.501 align:start TECHNOLOGY, QUALIFIED STAFF. 16:43.504 --> 16:45.236 align:start AND THEN A LITTLE PATIENCE. 16:45.239 --> 16:46.938 align:start IF WE DON'T DO THOSE THINGS, 16:46.941 --> 16:48.439 align:start WE'RE JUST -- WE'RE GOING TO BE 16:48.442 --> 16:51.342 align:start HERE ANOTHER YEAR FROM NOW, TWO 16:51.345 --> 16:51.943 align:start YEARS FROM NOW IF WE DON'T 16:51.946 --> 16:53.244 align:start IMPLEMENT SOME OF THOSE 16:53.247 --> 16:53.678 align:start SOLUTIONS THAT WE KNOW ARE OUT 16:53.681 --> 16:56.047 align:start THERE. 16:56.050 --> 16:57.515 align:start BEST PRACTICES, INSPIRING 16:57.518 --> 16:59.517 align:start LEADERSHIP, SMALL CASE LOADS, 16:59.520 --> 17:00.918 align:start HIGHLY QUALIFIED STAFF. 17:00.921 --> 17:02.387 align:start HIGHLY PAID STAFF. 17:02.390 --> 17:03.988 align:start THOSE KINDS OF SOLUTIONS. 17:03.991 --> 17:05.156 align:start >> AS YOU SAID STICKING YOUR 17:05.159 --> 17:06.391 align:start FINGER IN THE DAM. 17:06.394 --> 17:10.228 align:start >> YEAH, RIGHT NOW WE'RE 17:10.231 --> 17:12.163 align:start STICKING OUR FINGER IN THE DAM. 17:12.166 --> 17:12.430 align:start AND WE'RE NOT DOING A VERY GOOD 17:12.433 --> 17:14.399 align:start JOB. 17:14.402 --> 17:15.933 align:start WE'RE LEAKING A LOT. 17:15.936 --> 17:18.169 align:start 35% TURNOVER SAYS THAT WE'RE 17:18.172 --> 17:20.638 align:start LEAKING A LOT. 17:20.641 --> 17:22.807 align:start THAT PEOPLE ARE -- THAT 17:22.810 --> 17:24.809 align:start DEDICATED PEOPLE ARE LEAVING. 17:24.812 --> 17:25.610 align:start I KNOW THAT I'VE HAD PEOPLE SAY 17:25.613 --> 17:27.311 align:start THAT TO ME. 17:27.314 --> 17:28.713 align:start I HAD A YOUNG SOCIAL WORKER THE 17:28.716 --> 17:31.015 align:start OTHER DAY, AS SOON AS I'M DONE 17:31.018 --> 17:33.184 align:start WITH MY COMMITMENT TO THE 17:33.187 --> 17:34.052 align:start DEPARTMENT, SHE GOT HER MASTER'S 17:34.055 --> 17:35.787 align:start DEGREE, I'M LEAVING. 17:35.790 --> 17:38.022 align:start I SAID WHY? 17:38.025 --> 17:40.024 align:start SAID IT'S JUST TOO CHAOTIC. 17:40.027 --> 17:42.560 align:start I CAN'T -- I WANT TO SERVE 17:42.563 --> 17:42.827 align:start CHILDREN BUT I CAN'T DO IT THAT 17:42.830 --> 17:47.365 align:start WAY. 17:47.368 --> 17:49.233 align:start AND THAT'S THE WRONG ANSWER. 17:49.236 --> 17:51.202 align:start I MEAN, THAT'S -- HERE IS 17:51.205 --> 17:54.272 align:start SOMEBODY WHO WANTS TO DEDICATE 17:54.275 --> 17:55.907 align:start THEIR LIVES, BUT WE NEED TO 17:55.910 --> 17:57.208 align:start ENCOURAGE AND INSPIRE, AND 17:57.211 --> 18:00.211 align:start FRANKLY, PAY THEM WELL ENOUGH 18:00.214 --> 18:00.478 align:start AND KEEP THEM QUALIFIED TO DO 18:00.481 --> 18:03.414 align:start IT. 18:03.417 --> 18:05.149 align:start >> DCS DIRECTOR GREG McKAY LED 18:05.152 --> 18:06.884 align:start THE AGENCY FOR THE LAST YEAR. 18:06.887 --> 18:08.619 align:start MINORITY LEADER ERIC MEYER SAYS 18:08.622 --> 18:11.089 align:start HE IS DISAPPOINTED WITH 18:11.092 --> 18:13.157 align:start LEADERSHIP THUS FAR. 18:13.160 --> 18:15.259 align:start >> HE PAINTED A GOOD PICTURE, 18:15.262 --> 18:16.227 align:start BUT THE FACTS DON'T SUPPORT THE 18:16.230 --> 18:18.296 align:start PICTURE HE PAINTED. 18:18.299 --> 18:19.897 align:start HE'S TALKING ABOUT REDUCING THE 18:19.900 --> 18:21.632 align:start NUMBER OF CASES IN THE SYSTEM 18:21.635 --> 18:22.367 align:start AND THAT COULD BE HAPPENING, WE 18:22.370 --> 18:24.202 align:start DON'T KNOW. 18:24.205 --> 18:26.070 align:start WE DON'T GET NUMBERS RIGHT NOW 18:26.073 --> 18:26.371 align:start ON THE FREQUENT ENOUGH BASIS TO 18:26.374 --> 18:28.606 align:start KNOW. 18:28.609 --> 18:30.508 align:start BUT WHAT WE DO KNOW IS THAT 18:30.511 --> 18:32.243 align:start WE'RE SHORT OVER 400 CASE 18:32.246 --> 18:32.643 align:start WORKERS AND THAT NUMBER HASN'T 18:32.646 --> 18:34.879 align:start IMPROVED. 18:34.882 --> 18:36.781 align:start UNDER HIS LEADERSHIP THAT 18:36.784 --> 18:38.850 align:start NUMBER'S -- THE NUMBER OF CASE 18:38.853 --> 18:39.951 align:start WORKERS HAS DROPPED SO THERE IS 18:39.954 --> 18:40.651 align:start A BIGGER DEF FIT THAN WHEN HE 18:40.654 --> 18:43.287 align:start STARTED IN THE JOB. 18:43.290 --> 18:44.956 align:start THE NUMBER OF KIDS TAKEN OUT OF 18:44.959 --> 18:47.158 align:start THE HOME IS APPROACHING OVER 18:47.161 --> 18:50.161 align:start 20,000 NOW THAT ARE IN EITHER 18:50.164 --> 18:52.964 align:start FOSTER OR CONGRA GAT CARE. 18:52.967 --> 18:55.199 align:start AND THE COURTS ARE BACKLOGGED. 18:55.202 --> 18:58.202 align:start AND WE KEEP -- AT LEAST I KEEP 18:58.205 --> 18:59.771 align:start ON SO DO MANY OF MY MEMBERS KEEP 18:59.774 --> 19:03.074 align:start ON HEARING STORIES ABOUT PARENTS 19:03.077 --> 19:04.609 align:start HAVING PROBLEMS IN NOT GETTING 19:04.612 --> 19:06.044 align:start SERVICES, NOT GETTING SERVICES 19:06.047 --> 19:08.079 align:start FOR MENTAL HEALTH TREATMENT AND 19:08.082 --> 19:11.015 align:start A BUNCH OF OTHER THINGS. 19:11.018 --> 19:13.584 align:start SO IT'S NOT A PRETTY PICTURE. 19:13.587 --> 19:14.485 align:start THIS IS GOVERNOR DUCEY'S HAND 19:14.488 --> 19:18.122 align:start PICKED GUY. 19:18.125 --> 19:19.857 align:start WHO DOESN'T SEEM TO BE CAPABLE 19:19.860 --> 19:23.294 align:start OF DOING THE JOB. 19:23.297 --> 19:23.628 align:start IT'S A HUGE AGENCY, $850 MILLION 19:23.631 --> 19:24.862 align:start AGENCY. 19:24.865 --> 19:26.631 align:start >> SOMETIMES WE HEAR THAT IT 19:26.634 --> 19:28.533 align:start DOESN'T TAKE NECESSARILY MORE 19:28.536 --> 19:29.634 align:start MONEY, MAYBE A RESTRUCTURING OF 19:29.637 --> 19:32.870 align:start WHAT CURRENTLY EXISTS. 19:32.873 --> 19:36.074 align:start >> WELL, WE HAVE INVESTED 19:36.077 --> 19:37.842 align:start HEAVILY AND IT'S $850 MILLION 19:37.845 --> 19:39.711 align:start BUDGET, AND WHEN I ASKED THE 19:39.714 --> 19:41.979 align:start DIRECTOR FOR INSTANCE HOW HE IS 19:41.982 --> 19:43.348 align:start SPENDING HIS MONEY ON THOSE 19:43.351 --> 19:44.582 align:start PREVENTIVE SERVICES TO KEEP KIDS 19:44.585 --> 19:46.784 align:start AND PARENTS TOGETHER HE COULDN'T 19:46.787 --> 19:48.453 align:start GIVE ME AN ANSWER. 19:48.456 --> 19:50.088 align:start SO, MONEY HELPS IN SOME CASES 19:50.091 --> 19:51.589 align:start BUT WE NEED TO KNOW HOW IT'S 19:51.592 --> 19:52.690 align:start BEING SPENT AND NEED TO HOLD THE 19:52.693 --> 19:54.559 align:start DIRECTOR ACCOUNTABLE SO. 19:54.562 --> 19:57.061 align:start IF WE DO GIVE HIM MONEY IN THIS 19:57.064 --> 19:57.795 align:start BUDGET, WE WOULD RECOMMEND THAT 19:57.798 --> 19:59.063 align:start THERE ARE ACCOUNTABILITY 19:59.066 --> 20:00.231 align:start MEASURES IN PLACE TO MAKE SURE 20:00.234 --> 20:01.799 align:start IT'S BEING SPENT APPROPRIATELY 20:01.802 --> 20:03.201 align:start AND THAT WE'RE GETTING THE 20:03.204 --> 20:04.469 align:start OUTCOMES WE SHOULD BE GETTING. 20:04.472 --> 20:06.437 align:start >> ARIZONA CONTINUES TO BE ONE 20:06.440 --> 20:06.771 align:start OF THE WORST STATES IN THE 20:06.774 --> 20:08.639 align:start COUNTRY. 20:08.642 --> 20:10.208 align:start WHY IS THAT? 20:10.211 --> 20:12.643 align:start >> WELL, YOU KNOW, WE WERE 20:12.646 --> 20:15.313 align:start MAKING A LITTLE PROGRESS AFTER 20:15.316 --> 20:18.649 align:start WE REMOVED THE AGENCY AND MADE 20:18.652 --> 20:19.017 align:start IT A STAND ALONE UNDER DIRECTOR 20:19.020 --> 20:21.452 align:start FLANAGAN. 20:21.455 --> 20:23.021 align:start THERE WAS A NUMBER OF THE 20:23.024 --> 20:24.522 align:start NON-INVESTIGATED CASES AND THE 20:24.525 --> 20:25.923 align:start BACKLOG STARTED TO SHRINK. 20:25.926 --> 20:27.558 align:start BUT WE JUST AREN'T DOING WHAT 20:27.561 --> 20:29.827 align:start OTHER STATES HAVE DONE AND WE 20:29.830 --> 20:31.629 align:start PAID FOR AN AUDIT THAT SAID 20:31.632 --> 20:32.630 align:start THESE ARE SPECIFIC THINGS OTHER 20:32.633 --> 20:34.065 align:start STATES HAVE DONE THAT YOU COULD 20:34.068 --> 20:35.633 align:start DO TO CHANGE THE COURSE. 20:35.636 --> 20:37.669 align:start AND NONE OF THOSE POLICIES HAVE 20:37.672 --> 20:40.004 align:start BEEN ADOPTED BY DIRECTOR McKAY 20:40.007 --> 20:41.673 align:start AND YOU KNOW, IT'S LIKE A TOOL 20:41.676 --> 20:43.408 align:start THAT ASSESSES A CHILD AND 20:43.411 --> 20:45.476 align:start WHETHER THEY ARE SAFE TO STAY IN 20:45.479 --> 20:48.813 align:start OR OUT OF HOME, WE AREN'T USING 20:48.816 --> 20:50.415 align:start AN APPROPRIATE TOOL. 20:50.418 --> 20:51.215 align:start AND OUR AUDITOR GENERAL SAID THE 20:51.218 --> 20:52.884 align:start SAME THING. 20:52.887 --> 20:54.552 align:start WE HAVE TO INVEST IN SERVICES 20:54.555 --> 20:56.788 align:start THAT KEEP KIDS IN THE HOME. 20:56.791 --> 20:57.955 align:start MOST OF THE KIDS COMING OUT ARE 20:57.958 --> 20:59.724 align:start BECAUSE OF NEGLECT. 20:59.727 --> 21:02.160 align:start SO THEY DON'T HAVE FOOD OR 21:02.163 --> 21:04.562 align:start HEALTH SERVICES OR CHILD CARE. 21:04.565 --> 21:05.196 align:start OR MAYBE DRUG OR ALCOHOL OR 21:05.199 --> 21:07.031 align:start MENTAL HEALTH TREATMENT. 21:07.034 --> 21:07.432 align:start THOSE ARE THE THINGS WE COULD 21:07.435 --> 21:08.599 align:start INVEST IN. 21:08.602 --> 21:10.702 align:start NOW THE GOVERNOR'S BUDGET 21:10.705 --> 21:11.502 align:start DOESN'T DO THAT, IN FACT IT CUTS 21:11.505 --> 21:14.439 align:start FUNDING FOR THAT AGAIN. 21:14.442 --> 21:16.274 align:start SO IT'S NOT A GOOD SITUATION. 21:16.277 --> 21:18.109 align:start AND WE NEED TO CHANGE COURSE. 21:18.112 --> 21:18.409 align:start I DON'T KNOW WHAT IT'S GOING TO 21:18.412 --> 21:20.478 align:start TAKE. 21:20.481 --> 21:22.680 align:start HOPEFULLY NOT A TRAGEDY. 21:22.683 --> 21:24.615 align:start >>> LAWMAKERS HAVE INTRODUCED 21:24.618 --> 21:25.650 align:start TWO CHILD SAFETY BILLS THIS 21:25.653 --> 21:28.419 align:start LEGISLATIVE SESSION. 21:28.422 --> 21:28.920 align:start HERE'S REPRESENTATIVE REBECCA 21:28.923 --> 21:31.422 align:start RIOS. 21:31.425 --> 21:34.392 align:start >> WE HAD TWO BILLS THIS YEAR 21:34.395 --> 21:36.861 align:start AND ONE OF THEM HAD TO DO WITH 21:36.864 --> 21:39.197 align:start THE BACKLOG AND ESSENTIALLY WENT 21:39.200 --> 21:39.931 align:start AS FAR AS REDEFINING THE BACK 21:39.934 --> 21:41.966 align:start LOG. 21:41.969 --> 21:44.402 align:start AND I WAS VERY OPPOSED TO THE 21:44.405 --> 21:45.970 align:start BILL BECAUSE NOW NOT ONLY DO WE 21:45.973 --> 21:46.237 align:start HAVE THE PROBLEM OF THE BACK 21:46.240 --> 21:47.839 align:start LOG. 21:47.842 --> 21:49.674 align:start NOW WE'RE CHANGING THE METRIC 21:49.677 --> 21:52.610 align:start HOW WE MEASURE SO IT WHEN WE 21:52.613 --> 21:55.947 align:start HAVE HIM COME REPORT IN THREE 21:55.950 --> 21:58.716 align:start MONTHS OR SIX MONTHS, IT'S GOING 21:58.719 --> 22:00.852 align:start TO SAY THE BACKLOG DECREASED BUT 22:00.855 --> 22:01.185 align:start YOUR NOT COMPARING APPLES TO 22:01.188 --> 22:02.987 align:start APPLES. 22:02.990 --> 22:04.222 align:start YOU CHANGED THE METRIC SO I'M 22:04.225 --> 22:05.456 align:start VERY CONCERNED ABOUT THAT BILL 22:05.459 --> 22:06.924 align:start GOING THROUGH THE PROCESS. 22:06.927 --> 22:07.291 align:start I'M SURE THE GOVERNOR WILL SIGN 22:07.294 --> 22:08.059 align:start IT. 22:08.062 --> 22:10.495 align:start IT'S AN AGENCY BILL. 22:10.498 --> 22:12.330 align:start THE OTHER BILL THAT I WAS VERY 22:12.333 --> 22:13.765 align:start VOCAL IN OPPOSITION HAS TO DO 22:13.768 --> 22:15.199 align:start WITH THE HOTLINE. 22:15.202 --> 22:16.868 align:start YOU KNOW IT'S HARD TO GET PEOPLE 22:16.871 --> 22:18.803 align:start TO CALL AND MAKE REPORTS WHEN 22:18.806 --> 22:20.672 align:start THEY THINK A CHILD ISSING ABUSED 22:20.675 --> 22:22.674 align:start OR NEGLECTED. 22:22.677 --> 22:25.576 align:start LAST YEAR THERE WERE ABOUT 100 I 22:25.579 --> 22:27.378 align:start THINK PER HIS REPORT, OR HIS 22:27.381 --> 22:29.247 align:start TESTIMONY, ABOUT 143,000 CALLS 22:29.250 --> 22:32.183 align:start TO THE HOT LINE. 22:32.186 --> 22:34.052 align:start ABOUT 43,000 ROUGHLY, ROUGH 22:34.055 --> 22:35.420 align:start NUMBERS, WERE INVESTIGATED. 22:35.423 --> 22:37.021 align:start SO HE AND THE DEPARTMENT CAME 22:37.024 --> 22:38.623 align:start AND HAD A BILL THAT ESSENTIALLY 22:38.626 --> 22:40.892 align:start SAID YOU KNOW WHAT, THERE'S ALL 22:40.895 --> 22:43.027 align:start OF THESE CALLS THAT REALLY WERE 22:43.030 --> 22:45.129 align:start NOT ABLE TO INVESTIGATE OR 22:45.132 --> 22:46.798 align:start WORTHY OF INVESTIGATION, SO YOU 22:46.801 --> 22:48.232 align:start KNOW, WE'RE JUST GOING TO ASK 22:48.235 --> 22:50.635 align:start YOU LEGISLATURE TO GIVE US 22:50.638 --> 22:50.968 align:start PERMISSION TO NOT EVEN TAKE THE 22:50.971 --> 22:52.904 align:start REPORT. 22:52.907 --> 22:55.907 align:start AND SO NOW WE HAVE A BILL GOING 22:55.910 --> 22:58.443 align:start THROUGH THE PROCESS THAT AGAIN, 22:58.446 --> 23:01.245 align:start LIMITS THE TYPES OF REPORT THAT 23:01.248 --> 23:02.347 align:start WILL EVEN BE TAKEN AND FOR ME 23:02.350 --> 23:03.981 align:start IT'S TROUBLING BECAUSE THE 23:03.984 --> 23:05.850 align:start HOTLINE IS THE FIRST STEP AND IF 23:05.853 --> 23:07.585 align:start YOU NOW PUT A BILL OUT THERE 23:07.588 --> 23:09.020 align:start THAT SENDS A MESSAGE TO THE 23:09.023 --> 23:10.154 align:start PUBLIC YOU KNOW, MANY OF YOU ARE 23:10.157 --> 23:11.422 align:start CALLING UNNECESSARILY I THINK 23:11.425 --> 23:12.824 align:start YOU'RE GOING TO HAVE THE 23:12.827 --> 23:13.758 align:start CHILLING EFFECT OF PEOPLE SECOND 23:13.761 --> 23:15.159 align:start GUESSING THEMSELVES AND SAYING 23:15.162 --> 23:16.694 align:start YOU KNOW WHAT, MAYBE IT'S NOT 23:16.697 --> 23:18.096 align:start WHAT I THINK, MAYBE I SHOULDN'T 23:18.099 --> 23:18.763 align:start GET INVOLVED I'M NOT GOING TO 23:18.766 --> 23:21.432 align:start MAKE THAT CALL. 23:21.435 --> 23:23.434 align:start THE OTHER PART IS, YOU MAY HAVE 23:23.437 --> 23:24.869 align:start ONE OR TWO OR THREE DIFFERENT 23:24.872 --> 23:27.005 align:start REPORTS THAT DON'T RISE TO THE 23:27.008 --> 23:28.473 align:start LEVEL OF AN INVESTIGATION. 23:28.476 --> 23:30.241 align:start BUT THAT FOURTH REPORT COMES IN, 23:30.244 --> 23:30.575 align:start AND THEY ARE ABLE TO SEE A 23:30.578 --> 23:32.243 align:start HISTORY. 23:32.246 --> 23:33.811 align:start AND ABLE TO GO WAIT A MINUTE, 23:33.814 --> 23:35.179 align:start YOU KNOW, WE HAVE A CALL FROM A 23:35.182 --> 23:37.081 align:start TEACHER AND A NEIGHBOR, SOMEBODY 23:37.084 --> 23:39.017 align:start GET OUT AND SEE WHAT'S GOING ON. 23:39.020 --> 23:40.618 align:start NOW YOU'RE NOT GOING TO HAVE 23:40.621 --> 23:42.687 align:start THAT HISTORY BECAUSE THIS BILL 23:42.690 --> 23:46.491 align:start WILL IN ESSENCE GIVE THEM 23:46.494 --> 23:48.526 align:start PERMISSION NOT TO TAKE EVEN 23:48.529 --> 23:50.028 align:start REPORTS ON SPECIFIC TYPES OF 23:50.031 --> 23:52.296 align:start CALLS. 23:52.299 --> 23:52.697 align:start I THINK THAT'S REALLY 23:52.700 --> 23:53.898 align:start CONCERNING. 23:53.901 --> 23:55.099 align:start >> ARIZONA RANKS AS ONE OF THE 23:55.102 --> 23:57.101 align:start WORST STATES IN THE COUNTRY WHEN 23:57.104 --> 23:59.003 align:start IT COMES TO CHILD SAFETY. 23:59.006 --> 24:02.306 align:start AND SOME LAWMAKERS SAY IT WILL 24:02.309 --> 24:02.640 align:start TAKE TIME TO OVERHAUL THE 24:02.643 --> 24:04.142 align:start AGENCY. 24:04.145 --> 24:05.309 align:start >> REPRESENTATIVE CHRIS 24:05.312 --> 24:06.744 align:start ACKERLEY, THANKS FOR BEING HERE. 24:06.747 --> 24:08.212 align:start >> THANK YOU FOR HAVING ME. 24:08.215 --> 24:08.479 align:start >> CHILD SAFETY, WHERE IS IT 24:08.482 --> 24:10.815 align:start NOW? 24:10.818 --> 24:12.517 align:start THE NUMBERS KEEP GROWING. 24:12.520 --> 24:13.484 align:start WE'RE HEARING THAT THERE IS A 24:13.487 --> 24:15.086 align:start BLEAK PICTURE PAINTED. 24:15.089 --> 24:16.854 align:start >> THE NUMBERS HAVE INCREASED. 24:16.857 --> 24:18.222 align:start THE NUMBER OF REPORTS COMING IN 24:18.225 --> 24:20.825 align:start HAVE INCREASED. 24:20.828 --> 24:23.027 align:start WHAT THE DIRECTOR IS TESTIFIED 24:23.030 --> 24:25.430 align:start TO IS THAT THERE ARE RIGHT NOW 24:25.433 --> 24:27.332 align:start ABLE TO KEEP UP WITH THE 24:27.335 --> 24:29.233 align:start NUMBERS, BUT THAT THAT HAS NOT 24:29.236 --> 24:32.136 align:start ALLOWED THEM TO MAKE A WHOLE LOT 24:32.139 --> 24:35.740 align:start OF PROGRESS ON THE BACKLOG THAT 24:35.743 --> 24:38.343 align:start HAS MADE YOU KNOW, QUITE 24:38.346 --> 24:39.344 align:start IMPORTANTLY OVER THE LAST COUPLE 24:39.347 --> 24:41.379 align:start OF YEARS. 24:41.382 --> 24:41.779 align:start >> WHAT'S YOUR ANALYSIS OF THESE 24:41.782 --> 24:44.615 align:start NUMBERS? 24:44.618 --> 24:45.650 align:start >> I TAKE HIM AT HIS WORD. 24:45.653 --> 24:46.684 align:start I THINK WITH MOST OF THE WORK 24:46.687 --> 24:50.021 align:start THAT WE'VE DONE ON THE CHILDREN 24:50.024 --> 24:51.989 align:start AND FAMILY AFFAIRS COMMITTEE IN 24:51.992 --> 24:54.559 align:start THE HOUSE REVOLVED AROUND ISSUES 24:54.562 --> 24:55.960 align:start WITH DCS, A COUPLE OF IMPORTANT 24:55.963 --> 24:58.363 align:start THINGS, WE'RE WORKING ON. 24:58.366 --> 25:01.733 align:start ONE OF THE THINGS IS THAT BACK 25:01.736 --> 25:03.001 align:start LOG AND ONE OF THE MEASURES WE 25:03.004 --> 25:06.170 align:start PASSED AWAITING ACTION TO 25:06.173 --> 25:08.606 align:start ACCEPTED TO THE SENATE IS TO 25:08.609 --> 25:10.241 align:start ALLOW DCS TO CONTRACT WITH 25:10.244 --> 25:11.743 align:start OUTSIDE PROVIDERS IN ORDER TO 25:11.746 --> 25:14.178 align:start CLEAR SOME OF THAT BACK LOG. 25:14.181 --> 25:15.646 align:start I KNOW IN A LOT OF AREAS THERE 25:15.649 --> 25:17.482 align:start ARE NONPROFIT ORGANIZATIONS THAT 25:17.485 --> 25:19.650 align:start WORK VERY CLOSELY WITH LAW 25:19.653 --> 25:20.885 align:start ENFORCEMENT AND DCS AND A NUMBER 25:20.888 --> 25:22.887 align:start OF SERVICE PROVIDERS AND THEY 25:22.890 --> 25:23.187 align:start HAVE THE CAPACITY TO HELP WITH 25:23.190 --> 25:24.922 align:start THAT. 25:24.925 --> 25:26.624 align:start SO, ALLOWING THEM TO DO SOME OF 25:26.627 --> 25:27.225 align:start THAT WORK TO START WORKING DOWN 25:27.228 --> 25:28.793 align:start THAT BACK LOG. 25:28.796 --> 25:30.395 align:start >> WHY DOES THIS CONTINUE TO BE 25:30.398 --> 25:30.695 align:start SUCH A SERIOUS ISSUE IN THIS 25:30.698 --> 25:34.232 align:start STATE? 25:34.235 --> 25:35.733 align:start >> WELL, IT'S A CRUCIAL ISSUE. 25:35.736 --> 25:37.235 align:start AND DUE TO THE LIFE AND DEATH 25:37.238 --> 25:40.805 align:start NATURE OF THE ISSUE. 25:40.808 --> 25:42.407 align:start I MEAN, YOU KNOW, OBVIOUSLY 25:42.410 --> 25:43.675 align:start THERE ARE CAPACITY ISSUES AND WE 25:43.678 --> 25:45.910 align:start HAVE TO ADDRESS THOSE. 25:45.913 --> 25:47.478 align:start AT THE END OF THE DAY KIDS' 25:47.481 --> 25:48.613 align:start SAFETY AND SOMETIMES THEIR LIVES 25:48.616 --> 25:50.548 align:start HANG IN THE BALANCE SO WE HAVE 25:50.551 --> 25:51.282 align:start TO GET IT RIGHT. 25:51.285 --> 25:51.916 align:start THERE IS NO QUESTION WE HAVE TO 25:51.919 --> 25:53.751 align:start GET IT RIGHT. 25:53.754 --> 25:55.153 align:start >> ARE THERE CHANGES YOU SEE AS 25:55.156 --> 25:56.287 align:start SNAG COULD BE DONE IMMEDIATELY 25:56.290 --> 25:57.155 align:start MAYBE WE'RE NOT CURRENTLY DOING 25:57.158 --> 26:00.725 align:start AS A STATE? 26:00.728 --> 26:04.295 align:start >> DCS DOESN'T HAVE RIGHT NOW 26:04.298 --> 26:05.697 align:start SORT OF A UNIFORM THAT IS 26:05.700 --> 26:09.033 align:start PUBLICIZED CRITERIA ON HOW THEY 26:09.036 --> 26:10.735 align:start ARE WORKING THROUGH CASES. 26:10.738 --> 26:12.770 align:start EACH ONE OF MY UNDERSTANDING IS 26:12.773 --> 26:14.806 align:start THAT EACH ONE OF THE FIELD 26:14.809 --> 26:16.341 align:start OFFICES HAS SOMETHING IN PLACE, 26:16.344 --> 26:17.809 align:start BUT IT'S NOT UNIFORM ACROSS THE 26:17.812 --> 26:19.844 align:start SYSTEM AND IT'S NOT SOMETHING 26:19.847 --> 26:21.045 align:start THAT PEOPLE CAN POINT TO TO 26:21.048 --> 26:22.380 align:start EVALUATE JUDGMENTS, THAT CREATES 26:22.383 --> 26:23.147 align:start A LOT OF CONFUSION. 26:23.150 --> 26:25.983 align:start THROUGHOUT THE SYSTEM. 26:25.986 --> 26:27.585 align:start SO ONE OF THE MEASURES SPONSORED 26:27.588 --> 26:30.555 align:start BY REPRESENTATIVE TOWNSEND IS TO 26:30.558 --> 26:32.056 align:start SAY OKAY, YOU HAVE TO ADOPT AND 26:32.059 --> 26:33.291 align:start PUBLISH A UNIFORM SET OF 26:33.294 --> 26:35.660 align:start CRITERIA THAT'S GOING TO APPLY 26:35.663 --> 26:36.894 align:start TO ALL OF THE OFFICES ABOUT HOW 26:36.897 --> 26:40.498 align:start YOU'RE MAKING DECISIONS AS TO 26:40.501 --> 26:40.932 align:start WHETHER TO REMOVE OR NOT REMOVE 26:40.935 --> 26:42.533 align:start CHILDREN. 26:42.536 --> 26:43.534 align:start OBVIOUSLY THERE'S GOING TO BE 26:43.537 --> 26:44.836 align:start DECISIONS THAT ARE GOING TO VARY 26:44.839 --> 26:45.937 align:start FROM THAT. 26:45.940 --> 26:46.471 align:start YOU CAN'T BASE EVERYTHING ON A 26:46.474 --> 26:48.206 align:start CHECK LIST. 26:48.209 --> 26:50.108 align:start THAT WOULDN'T BE IN THE BEST 26:50.111 --> 26:51.642 align:start INTEREST OF THE KIDS BUT IT 26:51.645 --> 26:52.744 align:start GIVES YOU A METRICS TO SAY IF 26:52.747 --> 26:54.145 align:start YOU ARE GOING TO DIFFER THEN 26:54.148 --> 26:56.347 align:start WHAT IS THE REASONING FOR THAT. 26:56.350 --> 26:57.749 align:start RIGHT NOW THERE'S NOT THAT 26:57.752 --> 26:58.683 align:start REASONING AND IT LEADS TO A LOT 26:58.686 --> 27:00.451 align:start OF CONFUSION. 27:00.454 --> 27:02.320 align:start >> WHAT IS MOST BOTHERSOME ABOUT 27:02.323 --> 27:04.789 align:start WHAT'S HAPPENED IN THIS AGENCY? 27:04.792 --> 27:06.090 align:start >> I THINK WHAT'S MOST 27:06.093 --> 27:07.892 align:start BOTHERSOME IS THAT FRANKLY WE 27:07.895 --> 27:10.561 align:start LET IT GET TO THIS POINT. 27:10.564 --> 27:10.928 align:start THAT THERE HAS BEEN A SYSTEMWIDE 27:10.931 --> 27:12.130 align:start BREAKDOWN. 27:12.133 --> 27:13.531 align:start MY UNDERSTANDING IS THAT IS 27:13.534 --> 27:17.001 align:start STARTING TO IMPROVE BUT WE STILL 27:17.004 --> 27:17.802 align:start HAVE IN THE AGENCY STILL HAS 27:17.805 --> 27:19.804 align:start TREMENDOUS TURNOVER. 27:19.807 --> 27:20.738 align:start UNTIL THAT PROBLEM GETS SOLVED I 27:20.741 --> 27:22.807 align:start DON'T KNOW THAT WE'RE GOING TO 27:22.810 --> 27:24.475 align:start MAKE A LOT OF HEADWAY ON THAT 27:24.478 --> 27:26.644 align:start CULTURAL SHIFT THAT NEEDS TO 27:26.647 --> 27:27.979 align:start HAPPEN UNTIL THEY CAN STABILIZE 27:27.982 --> 27:30.748 align:start THE EMPLOYEES AT THE AGENCY. 27:30.751 --> 27:32.250 align:start SO THAT YOU HAVE THAT 27:32.253 --> 27:34.452 align:start INSTITUTIONAL KNOWLEDGE AND 27:34.455 --> 27:35.386 align:start EXPERIENCE AND YOU'RE NOT 27:35.389 --> 27:37.989 align:start RETRAINING EMPLOYEES. 27:37.992 --> 27:38.956 align:start OVER AND OVER AGAIN. 27:38.959 --> 27:41.092 align:start >>> THAT'S OUR PROGRAM. 27:41.095 --> 27:42.360 align:start FOR ALL OF US AT ARIZONA PUBLIC 27:42.363 --> 27:44.095 align:start MEDIA, I'M LORRAINE RIVERA.